At Creative Fabrica, I supported customers with account, subscription, billing, and platform questions. I also troubleshot issues involving digital products and guided customers toward resolutions.
I managed community interactions, de-escalated concerns, and escalated complex cases when needed. I collaborated with internal teams to resolve issues and improve the customer experience.
At HKR Media, I oversaw day-to-day operations for content curation teams and monitored quality and operational KPIs. I also coached team members and coordinated workflows using Asana and Atlassian Confluence.
Across customer support roles at HKR Media and Teleperformance, I helped customers with orders, services, billing, contracts, and technical inquiries through phone, chat, and Zendesk. I also work as a freelance graphic designer, creating visual designs and managing client projects from concept through delivery.
