At TSHIRT FACTORY, I oversee the end-to-end customer journey, from customer support and inquiries to product uploads, orders, returns, and our loyalty program. I also coordinate with the warehouse team to streamline operations.
At Vodafone United Kingdom via Computer Generated Solutions, I handled product queries and provided customer support for software issues and device connectivity. I also evaluated customer issues and caller trends to identify areas for improvement.
At CHAINIQ, I provided first-level support for business and procurement partners, handled client requests through a ticketing solution, and supported day-to-day procurement and P2P processes.
Earlier, I tested games at ELECTRONIC ARTS, investigating bugs and conducting usability testing on Windows, Android, and iOS devices. At BRITISH AMERICAN TABACCO, I contacted customers and prospects, demonstrated products, and maintained a sales pipeline.
