Open to opportunities

Mike User

@mikeuser10

Message

I am a proactive digital communications and collections specialist with 6+ years in remote customer support.

Zambia

Message

What I'm looking for

I seek remote roles in digital communications or collections where I can apply CRM and data skills to improve payment recovery, data quality, and impact. Open to full- or part-time work across international time zones with a collaborative, mission-driven team.

I am a dependable digital communications and collections specialist with over six years of remote support experience across finance, health, and nonprofit sectors. I have handled 100+ remote support projects, recovered missing information within 24–48 hours, processed payment confirmations, and maintained audit-ready logs while meeting strict productivity metrics.

I have managed teams to review and reconcile field data, produced weekly dashboards and compliance reports, and maintained strict confidentiality of sensitive records. I am skilled with Microsoft Office, Google Workspace, KoboToolbox, SmartCare EMR, and Zendesk, and I am passionate about using technology to support ethical finance and sustainable development in remote, flexible roles.

Experience

Work history, roles, and key accomplishments

Current

Data & Collections Specialist

Current

Freelance

Jan 2020 - Present (5 years 8 months)

Handled over 100 remote support projects for finance, health, and nonprofit clients, recovering missing information within 24–48 hours and maintaining audit-ready logs for payment and account updates.

Zendesk Microsoft Excel Email Support Chat Support Data Entry Remote Collaboration