Pamela Thandiwe Sakala

Delivered real-time support to over 150 customers weekly via LiveChat (Chatterbox) and email, achieving a 95% resolution rate and significantly improving overall customer satisfaction. Built strong relationships with clients by communicating clearly and empathetically, leading to a 30% boost in customer retention and repeat interactions.

Led cross-functional projects in health, governance, and rural development, directly impacting over 500 community members and improving access to essential services by 35%. Built and maintained relationships with local stakeholders
—including government officials, NGOs, and community leaders
—to enhance service delivery and align solutions with community needs.

Delivered compassionate, clear communication to 300+ study participants, obtaining informed consent and ensuring understanding of health screenings
—contributing to a 100% compliance rate. Conducted detailed one-on-one interviews and recorded responses using KoboCollect, achieving 98% data accuracy and timely submission of daily field reports to the central database.

Engaged directly with 200+ clients to understand concerns, gather insights, and provide tailored legal guidance
—improving trust and access to justice services by 40%. Drafted clear, client-focused legal documents and ensured timely filing of all processes, resulting in a 100% case submission accuracy rate.

Managed and oversaw daily operations within the Sheriff's Department, ensuring efficient execution of legal processes and maintaining public safety. Collaborated with various legal entities to enforce court orders and facilitate smooth judicial proceedings.

Managed administrative duties and court proceedings for small claims cases, ensuring accurate record-keeping and timely processing of legal documents. Assisted the public with inquiries and provided guidance on court procedures, contributing to efficient access to justice.

Completed a diploma program focused on legal studies, gaining foundational knowledge in various aspects of law and public administration. Developed skills essential for public service roles.

Pursued a comprehensive law degree, deepening understanding of legal principles, theories, and practices. Prepared for a career in the legal field through rigorous academic study.