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mike pierce

@mikepierce

IT support and field technical support candidate with HVAC diagnostic experience and hands-on Windows, networking, and Active Directory labs.

United States

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What I'm looking for

I’m seeking opportunities in IT support, field technical support, or technical operations.

At Len The Plumber Heating & Air, I diagnosed and resolved customer issues involving electrical, electronic, mechanical, and connected HVAC equipment. I used diagnostic tools and manufacturer documentation to verify repairs, then recorded findings in ServiceTitan.

At Pierce Services LLC, I manage residential service, renovation, and insurance-restoration projects, including a renovation exceeding $100K that I delivered on schedule and within budget. I’ve also completed hands-on IT support labs in Windows troubleshooting, networking, Microsoft 365, and Active Directory, and I’m seeking IT support, field technical support, and technical operations opportunities.

Experience

Work history, roles, and key accomplishments

Current

Owner | Project & Construction Operations

Current

Pierce Services LLC

Aug 2020 - Present (6 years 3 months)

Direct 10-15 residential service, renovation, and insurance-restoration projects annually, managing client consultation, scope, estimates, budgets, scheduling, procurement, quality inspections, and closeout. Manage projects typically valued at $20K-$80K, including an insurance-funded kitchen and bathroom renovation exceeding $100K.

Project Management Budgeting Scheduling Procurement Quality inspection Client Consultation Excel Google Sheets Quickbooks Digital Marketing Customer Outreach

HVAC Service Technician

Len The Plumber Heating & Air

Mar 2023 - Aug 2025 (2 years 5 months)

Diagnosed and resolved approximately 20 customer service cases monthly involving electrical, electronic, mechanical, and connected HVAC equipment, including control boards, sensors, smart thermostats, and equipment communication systems. Used multimeters, wiring diagrams, fault codes, mobile diagnostic tools, equipment histories, and manufacturer documentation to isolate issues and verify repairs.

HVAC Diagnostics Electrical Troubleshooting multimeter Wiring Diagrams Fault Codes ServiceTitan Client Communication

Operations & Service Manager

Miller Heating & Cooling

Jan 2021 - Mar 2023 (2 years 2 months)

Supervised five technicians and coordinated dispatch, service priorities, scheduling, purchasing, and escalations; coached staff, monitored performance, and supported technical problem-solving. Managed customer issues, vendor coordination, service documentation, and workflow priorities to support timely field service delivery.

Team Leadership Dispatch Scheduling Vendor coordination Customer Management Technical Problem Solving

HVAC Technician

Horizon Services

Jun 2019 - Jan 2021 (1 year 7 months)

Performed customer-facing troubleshooting, maintenance, repairs, and installation support for HVAC systems; documented findings and explained corrective actions.

HVAC Maintenance Repair Installation Support Documentation