Open to opportunities

Mikel Edd

@mikeledd

Message

I resolve customer travel inquiries and manage accurate procurement records in fast-paced digital environments.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or procurement role where I can solve problems, maintain accurate records, support customers and teams, and contribute effectively in a fast-paced digital or remote environment.

At DreamPort Research and Information Gathering, I handle customer inquiries across phone, email, and chat, resolving ticket-change and travel-policy questions using Apollo, Galileo, and Sabre. I document interactions accurately, verify customer data, and turn verbal information into clear notes and reports.

Previously at Zigma LTD, I managed purchase orders, vendor coordination, contract documentation, procurement reporting, and organized records in a fast-paced oil and gas environment. I bring a customer-focused, detail-oriented approach to support and procurement work, backed by a B.Sc. in Mechanical Engineering.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

DreamPort Research and Information

May 2024 - Jun 2026 (2 years 1 month)

Handled customer inquiries via phone, email, and chat with professionalism and accuracy. Recorded and documented customer interactions with strong attention to detail.

Procurement Officer

Zigma LTD

Oct 2021 - Jul 2022 (9 months)

Managed procurement processes, including purchase orders, vendor coordination, and contract documentation. Reviewed and processed large volumes of data with strong attention to accuracy and detail.

Procurement Vendor Management Procurement Documentation Data Processing Attention To Detail Reporting Google Workspace