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Renee Tomlinson

@reneetomlinson

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Results-driven corporate professional with 10+ years of experience.

Jamaica

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in client management and project leadership.

I am a results-driven corporate professional with over 10 years of experience in cultivating enduring client relationships and spearheading complex projects to successful completion. My proven ability to optimize operational workflows and leverage data-driven insights has consistently exceeded client expectations. I possess a strong command of communication, both written and oral, which fosters seamless collaboration and impactful client engagement.

Throughout my career, I have demonstrated expertise in navigating dynamic environments, managing multiple priorities, and delivering high-quality, scalable solutions. Most recently, as an Operational Specialist at One RPM, I streamlined operational processes for music distribution, achieving a 15% improvement in processing time. My commitment to client satisfaction is evident in my ability to maintain a 98% client satisfaction rate while utilizing data analysis tools to track performance metrics and implement effective improvements.

I am now seeking to leverage my expertise in client management, project leadership, and customer service to drive significant value and contribute to organizational success. I thrive in environments that challenge me to grow and allow me to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Operational Specialist

One RPM

Mar 2023 - Nov 2023 (8 months)

Streamlined operational processes for music distribution and rights management, resulting in a 15% improvement in processing time. Managed client accounts, addressing inquiries and resolving issues to maintain a 98% client satisfaction rate.

Data Analysis Client Relationship Management Process Improvement Remote Collaboration

Sales/Customer Service Representative

Arc Manufacturing Ltd

Jun 2018 - Jun 2020 (2 years)

Provided exceptional customer service, addressing inquiries, processing orders, and resolving complaints, leading to increased customer retention. Promoted and sold the company's products, exceeding sales targets by 10% through effective product knowledge and persuasive communication.

Customer Service Sales Communication Client Relationship Management Inventory Management

Bin Clerk

Baking Enterprise Ltd.

Feb 2016 - Nov 2017 (1 year 9 months)

Provided administrative support, including filing, data entry, and scheduling, ensuring efficient office operations. Assisted with customer service, handling inquiries and resolving issues in a timely and professional manner.

Administrative Support Data Entry Customer Service Scheduling

Aviation Agent

Guardsman Ltd

Jan 2014 - Dec 2015 (1 year 11 months)

Provided security and customer service at the airport, ensuring passenger safety and assisting with inquiries.

Security Operations Customer Service

Clerical Assistant

Palace Multiplex

Mar 2010 - Nov 2010 (8 months)

Administrative Support Data Entry Customer Service Scheduling

Personal Assistant

Sagicor Jamaica

Mar 2006 - Nov 2008 (2 years 8 months)

Provided administrative and personal support to executives, including managing schedules, coordinating travel arrangements, and handling confidential information.

Administrative Support Scheduling Travel Coordination Confidentiality