Davina Johnson
@davinajohnson
Experienced customer service leader driving process improvement, team performance, and project delivery.
What I'm looking for
I am a customer service professional with 11+ years leading cross-functional teams, coordinating projects, and improving operational efficiency across education, recruitment, marketing, and HR support. I have supervised and trained teams of up to 25 agents, launched multi-sector projects, and developed a company-wide training manual adopted across organizations.
I combine hands-on project management, stakeholder communication, training design, scheduling, and reporting with ongoing academic advancement toward an MSc in Human Resource Management & Business Administration (completion March 2026). I hold certifications in Leadership, Project Management, HR, and Finance and consistently deliver measurable process improvements and successful event and digital marketing initiatives.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Caribbean Maritime University
Feb 2024 - Present (1 year 8 months)
Coordinate faculty projects, schedules, and academic events to ensure timely delivery; manage student inquiries, course documentation, and reporting to support smooth academic operations.
Customer Engagement / Recruitment
Kensington Sales Group
Jan 2023 - Jan 2024 (1 year)
Managed remote recruitment campaigns, engaging prospects via phone and email, maintaining a pipeline of qualified candidates and delivering performance reports to optimize strategies.
Supervisor
Humach Jamaica Ltd
Jan 2022 - Dec 2023 (1 year 11 months)
Supported site launch and operations for a 25-agent support center, delivering training, process rollout, and maintaining digital employee records and productivity tracking.
Assistant Business Analyst
Makeyla Solutions Ltd
Jan 2021 - Dec 2022 (1 year 11 months)
Supported project execution with data analysis and performance reporting, coordinated marketing campaigns and client communications to improve project outcomes.
Project Manager
Inspire Me Events
Jan 2017 - Dec 2019 (2 years 11 months)
Directed event and digital marketing projects from planning through completion, managing budgets, vendors, schedules, and cross-functional teams to deliver on time and within scope.
Assistant Program Manager
Accent Marketing
Jan 2010 - Dec 2013 (3 years 11 months)
Supervised a customer service program across multiple client accounts, assisted with payroll, audits, HR processes, staff training, and implemented process improvements to boost performance.
Education
Degrees, certifications, and relevant coursework
Escuela de Negocios Europea de Barcelona
Master of Science, Human Resource Management & Business Administration
2025 -
Activities and societies: Completed professional courses: Fundamentals of Project Management; Supervisory Management; Human Resource Management; Introduction to Finance.
Pursuing an MSc in Human Resource Management & Business Administration with expected completion in March 2026; coursework began March 2025 and includes professional courses in project management, supervisory management, HR, and finance.
Availability
Location
Authorized to work in
Job categories
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