Open to opportunities

Davina Johnson

@davinajohnson

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Experienced customer service leader driving process improvement, team performance, and project delivery.

Jamaica

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What I'm looking for

I seek roles where I can lead teams, improve processes, manage cross-functional projects, and grow in HR and operational leadership.

I am a customer service professional with 11+ years leading cross-functional teams, coordinating projects, and improving operational efficiency across education, recruitment, marketing, and HR support. I have supervised and trained teams of up to 25 agents, launched multi-sector projects, and developed a company-wide training manual adopted across organizations.

I combine hands-on project management, stakeholder communication, training design, scheduling, and reporting with ongoing academic advancement toward an MSc in Human Resource Management & Business Administration (completion March 2026). I hold certifications in Leadership, Project Management, HR, and Finance and consistently deliver measurable process improvements and successful event and digital marketing initiatives.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Caribbean Maritime University

Feb 2024 - Present (1 year 8 months)

Coordinate faculty projects, schedules, and academic events to ensure timely delivery; manage student inquiries, course documentation, and reporting to support smooth academic operations.

Project Coordination Academic Administration Event Planning Reporting Scheduling Student Services

Customer Engagement / Recruitment

Kensington Sales Group

Jan 2023 - Jan 2024 (1 year)

Managed remote recruitment campaigns, engaging prospects via phone and email, maintaining a pipeline of qualified candidates and delivering performance reports to optimize strategies.

Candidate Sourcing Pipeline Management Reporting CRM

Supervisor

Humach Jamaica Ltd

Jan 2022 - Dec 2023 (1 year 11 months)

Supported site launch and operations for a 25-agent support center, delivering training, process rollout, and maintaining digital employee records and productivity tracking.

Team Supervision Training Onboarding Performance Tracking Operational Launch

Assistant Business Analyst

Makeyla Solutions Ltd

Jan 2021 - Dec 2022 (1 year 11 months)

Supported project execution with data analysis and performance reporting, coordinated marketing campaigns and client communications to improve project outcomes.

Data Analysis Reporting Marketing Coordination Client Engagement Digital Project Administration KPI Tracking

Project Manager

Inspire Me Events

Jan 2017 - Dec 2019 (2 years 11 months)

Directed event and digital marketing projects from planning through completion, managing budgets, vendors, schedules, and cross-functional teams to deliver on time and within scope.

Project Management Event Planning Budget Management Vendor Relations Digital Marketing Team Coordination Scheduling

Assistant Program Manager

Accent Marketing

Jan 2010 - Dec 2013 (3 years 11 months)

Supervised a customer service program across multiple client accounts, assisted with payroll, audits, HR processes, staff training, and implemented process improvements to boost performance.

Supervising Program Staff Customer service management Payroll Support Audit Staff Training Process Improvement

Education

Degrees, certifications, and relevant coursework

Escuela de Negocios Europea de Barcelona

Master of Science, Human Resource Management & Business Administration

2025 -

Activities and societies: Completed professional courses: Fundamentals of Project Management; Supervisory Management; Human Resource Management; Introduction to Finance.

Pursuing an MSc in Human Resource Management & Business Administration with expected completion in March 2026; coursework began March 2025 and includes professional courses in project management, supervisory management, HR, and finance.