Himalayas logo
DJ
Open to opportunities

Davina Johnson

@davinajohnson

Experienced customer service leader driving process improvement, team performance, and project delivery.

Jamaica
Message

What I'm looking for

I seek roles where I can lead teams, improve processes, manage cross-functional projects, and grow in HR and operational leadership.

I am a customer service professional with 11+ years leading cross-functional teams, coordinating projects, and improving operational efficiency across education, recruitment, marketing, and HR support. I have supervised and trained teams of up to 25 agents, launched multi-sector projects, and developed a company-wide training manual adopted across organizations.

I combine hands-on project management, stakeholder communication, training design, scheduling, and reporting with ongoing academic advancement toward an MSc in Human Resource Management & Business Administration (completion March 2026). I hold certifications in Leadership, Project Management, HR, and Finance and consistently deliver measurable process improvements and successful event and digital marketing initiatives.

Experience

Work history, roles, and key accomplishments

KG

Customer Engagement / Recruitment

Kensington Sales Group

Jan 2023 - Jan 2024 (1 year)

Managed remote recruitment campaigns, engaging prospects via phone and email, maintaining a pipeline of qualified candidates and delivering performance reports to optimize strategies.

Education

Degrees, certifications, and relevant coursework

EB

Escuela de Negocios Europea de Barcelona

Master of Science, Human Resource Management & Business Administration

2025 -

Activities and societies: Completed professional courses: Fundamentals of Project Management; Supervisory Management; Human Resource Management; Introduction to Finance.

Pursuing an MSc in Human Resource Management & Business Administration with expected completion in March 2026; coursework began March 2025 and includes professional courses in project management, supervisory management, HR, and finance.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Davina Johnson - Administrative Assistant - Caribbean Maritime University | Himalayas