MIKE HEIM

At ScoutNet, I manage high-volume customer interactions in a remote financial services and insurance environment, from initial engagement through application completion. I maintain accurate customer information, conduct needs assessments, explain products clearly, and work within regulatory, compliance, quality, and performance requirements.

I use Zoho CRM, Microsoft Teams, remote call-centre systems, and digital collaboration tools to support reliable service delivery. Recognised as one of ScoutNet's Top 5 Sales Agents in 2023, I handle customer concerns, resolve issues, and build trust through consultative communication.

Before financial services, I worked internationally as a commercial saturation diver on offshore oil and gas projects, completing subsea construction, inspection, maintenance, and repair work in high-risk, highly structured environments.

My earlier South African Navy diving experience built my discipline, operational planning, teamwork, accountability, and commitment to established safety procedures. I'm now looking to bring this practical, solutions-focused background into a broader remote client services, customer support, or business operations role.