Mikayla Watson

I'm a business technical support specialist with 4+ years in financial services, currently at JPMorgan Chase in Houston, TX. I resolve escalated technical and account issues, troubleshoot problems across mobile and online banking platforms, and compile reports that drive real usability improvements. Along the way, I've built a reputation for getting to the root cause of a problem instead of just patching around it, reducing repeat incidents and improving first-contact resolution. I also handle fraud prevention, identity verification, and compliance-focused account review, all with a customer-first mindset.

Alongside banking, I've built a marketing background helping social media influencers grow and monetize their platforms. I work with them on how to present themselves to their audience and to brands, and when a sponsorship comes through, I help curate the partnership so it feels authentic to their specific audience rather than like a generic ad. This has given me a strong sense of brand voice, audience psychology, and what actually drives engagement online.

Together, these two sides of my background give me both analytical rigor and communication savvy