Mihlali Ntontela

I am a client-focused finance professional with a background in psychology and public administration, committed to guiding clients toward informed financial decisions. My experience spans student counselling, training implementation, and front-line customer support, where I combined empathy with practical problem-solving.

At Dicla Training and Projects I coordinated rehabilitation programs, delivered career guidance, and developed training aligned to SAQA standards, including SETA certification processes. I applied varied instructional techniques such as simulations and team exercises to transfer knowledge, skills, and behaviour effectively.

While at Woolworths I handled customer inquiries via phone and webchat, processed orders, returns, exchanges, and escalated complex issues to support teams. I focused on resolving complaints, troubleshooting, and communicating product and service information clearly to customers.

I bring strong communication, analytical, and organisational skills, with strengths in financial planning, portfolio analysis, business development, and negotiation. I seek opportunities to gain hands-on financial industry experience and advance my career while delivering measurable value to clients and teams.