Mihlali Ntlabathi

Handles guest inquiries, bookings, and payment concerns by phone, email, and chat with a focus on first-contact resolution. Meets a $300 minimum revenue-per-call benchmark and maintains 82% on-call availability.

Cold-called healthcare facility decision-makers, averaging 100–150 calls per day, to promote staffing solutions. Booked 5–8 qualified appointments daily and built a steady pipeline of prospective clients.

Set 3–5 qualified appointments per day for recruitment and AI business-solution offerings. Nurtured leads through outbound calls, texts, and email sequences while maintaining accurate CRM records.

Communicated with property owners, identified seller motivations, and booked qualified appointments to improve conversion. Screened, interviewed, and prepared candidates for onboarding.

Supervised loan consultants in a short-term lending environment, ensuring daily targets, accuracy, and compliance. Reviewed and approved loan applications within delegated authority.

Led a telesales team generating leads and setting appointments; trained agents in cold calling, engagement, and objection handling. Improved lead-to-meeting conversion by 40% through consistent follow-up.

Contacted warm and cold leads to present financial products and book consultations, consistently exceeding monthly appointment and conversion targets. Improved client retention and referrals through a client-focused approach.

Sold second-hand laptops to large organisations by engaging decision-makers directly on current offers.

Sold cellphone and laptop contracts, converting cold leads at a 30–35% conversion rate with 100–150 calls per day.

Diploma in Business Administration from Pretoria Technical College.