Open to opportunities

Mihai Ciornei

@mihaiciornei

Experienced professional with an international background in managing small teams, skilled in operations management, customer service experience.

Romania

Message

What I'm looking for

I am looking for a role where accuracy and compliance are top priorities. At Sharecare, I aim to leverage my expertise in ROI and EMR systems to ensure that every record request is processed efficiently and in fully compliant. I value an environment where I can meet daily productivity targets while maintaining safeguarding patient privacy.

Throughout my career, I have evolved from administrative roles to leadership positions within high-pressure, results-oriented environments. My professional journey is defined by a 10-year tenure in the United Kingdom, primarily within the Barts Health NHS Trust, where I progressed from an Administration Assistant to a Team Supervisor .

Key Achievements:

Team Leadership: I successfully managed a team of 10 employees, where I was responsible for the entire lifecycle of team performance—from daily workload planning and KPI monitoring to coaching and HR responsibilities like absence management .
Operational Efficiency: As an Appointments Coordinator, I optimized clinic capacity and handled urgent rescheduling, ensuring that service level agreements (SLAs) were consistently met even in a demanding healthcare setting.
Adaptability & Communication: Since moving back to Romania, I have been working as a Customer Service Advisor at Ascensos, where I maintain high-quality service standards and identify process improvement opportunities.

My Interests & Career Goals:
I am deeply interested in Operations Management and People Development. I enjoy analyzing performance data (KPIs) to drive continuous improvement and building motivated teams that deliver excellent customer experiences .

My immediate goal is to secure a stable role within an international company where I can leverage my UK leadership experience to contribute to long-term business success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Ascensos Contact Centres

Aug 2023 - Present (2 years 8 months)

Delivered high-quality customer support via phone and email, resolving issues while maintaining service standards. Accurately recorded interactions, met KPI targets, and identified process improvements to enhance customer experience.

Customer Support Phone Support Email Support Issue Resolution KPI Tracking Process Compliance Customer Experience Improvement Case Documentation

Team Supervisor

Barts Health NHS Trust

Mar 2020 - Jul 2023 (3 years 4 months)

Managed a team of approximately 10 employees by planning daily workloads and monitoring performance against KPIs. Ensured SLAs were consistently met, delivered coaching and performance reviews, and handled HR responsibilities including absence management and staff development.

performance reporting Team Leadership Workload Planning KPI Monitoring SLA Management Coaching & Feedback Performance Reviews Absence Management Training Program Implementation

Appointments Coordinator

Barts Health NHS Trust

Nov 2014 - Mar 2020 (5 years 4 months)

Managed patient scheduling and clinic coordination, optimizing appointment capacity to improve efficiency. Liaised with medical and administrative teams, handled urgent rescheduling and patient queries, and maintained accurate records in line with data confidentiality requirements.

Patient Scheduling Clinic Coordination Capacity Optimization Stakeholder Liaison Urgent Rescheduling Patient Query Handling Administrative Coordination Data Confidentiality Record Management

Administration Assistant

Barts Health NHS Trust

Dec 2013 - Nov 2014 (11 months)

Processed and managed internal documentation and supported administrative workflows within the department. Handled incoming and outgoing correspondence to ensure timely coordination and smooth operations.

Record keeping Documentation Management Administrative Workflow Support Correspondence Handling Office Administration Process Support Data Handling Department Support