Felix Lau
@felixlau
Sales and Revenue Operations at Board, building Salesforce dashboards and forecast alerts for B2B SaaS teams.
SpainWhat I'm looking for
At Board, I partnered with sales leaders across France, Spain and Italy on forecasting, pipeline reviews and territory planning. I built Salesforce dashboards and weekly alerts to surface forecast, deal risk and pipeline activity, and led Gong governance and adoption.
At Concentrix, I was the global operations lead for Google Cloud sales and partner engineering teams across EMEA, North America, LATAM and APAC. I supervised a team of around 45 and designed and delivered global sales training programs; across my career, I’ve also worked in tourism, aftersales, CRM and retail operations.
Experience
Work history, roles, and key accomplishments
Sales & Revenue Operations partner to sales leadership across France, Spain and Italy. Supported 20 sales reps, built Salesforce dashboards, planned territories, and led Gong governance and AI adoption.
Global operations lead for Google Cloud sales and partner engineering teams across EMEA, North America, LATAM and APAC. Supervised a team of 45, ran business reviews, and designed sales training programs.
Sales & Quality Supervisor
MST Holding
Jan 2021 - Aug 2022 (1 year 7 months)
Led sales and quality operations, built sales tactics to grow revenue, and coached agents while reporting results to senior management.
Managed aftersales field service operations, supervised and trained field technicians, and implemented preventive maintenance plans to reduce equipment downtime.
Designed and ran training programs for sales and customer service teams, monitored quality, and led improvement initiatives using performance data.
Senior Area Manager
CCL Corporation
Feb 1999 - Jan 2015 (15 years 11 months)
Managed retail operations and sales teams across multiple stores on the US East Coast, built area sales plans, and coached store managers and staff.
Education
Degrees, certifications, and relevant coursework
University of New South Wales
Bachelor of Science, Computer Science
2013 - 2016
Bachelor of Computer Science degree from the University of New South Wales from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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