I am a Business Operations and General Management executive with an MBA from INCAE Business School and a degree in Industrial and Systems Engineering. I have over 10 years of experience leading operations, commercial strategy, projects, process improvement, digital transformation, and cross-functional teams across hospitality, manufacturing, mining, and industrial businesses.
I currently serve as CEO / General Manager of Terramia Resort, where I oversee business operations, commercial strategy, customer experience, financial performance, vendors, and multiple operational teams. During my tenure, I increased annual sales by 45% and occupancy by 56%. I have also led the implementation of Odoo ERP and Chatwoot to digitalize processes, improve operational visibility, and streamline customer support.
Previously, as General Manager and COO at Minerex, I managed operations and an asset base of approximately $1.2M. I increased monthly production capacity by 66%, from 2,100 to 3,500 tons per month, through process optimization and a targeted $12,000 CAPEX investment. I also developed and launched a new Granulated Ulexite product that achieved a 54% premium market price. Earlier in my career, I worked in Business Intelligence, using SQL and BI dashboards to monitor operational performance and quality metrics.
My core interests are Business Operations, Chief of Staff, Executive Operations, Project and Program Management, Operations Management, Process Improvement, Strategic Planning, and Business Intelligence. I particularly enjoy solving complex operational problems, building systems and SOPs, improving workflows, analyzing data, and turning strategy into measurable results.
I am highly autonomous and comfortable working across functions, managing priorities, coordinating teams, and making decisions with limited supervision. I am especially interested in remote opportunities with international companies where I can contribute as an operations leader, project/program manager, or strategic execution partner.
