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Miguel Deloera

@migueldeloera

Senior technical support specialist with deep mobile-app troubleshooting, escalations, QA, API, and cross-functional product support experience.

United States

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What I'm looking for

I'm seeking a remote Senior Technical Support, Product Support, Application Support, or technical Customer Success role where I can combine customer-facing troubleshooting, mobile and SaaS support, QA, APIs, documentation, and close collaboration with product and engineering teams. The role must support working from Mexico and normal North American business hours.

Senior Technical Support Specialist with 14+ years supporting a high-volume iOS and Android mobile application. I resolve complex GPS, navigation, course-data, account, subscription, billing, and device-compatibility issues while translating technical findings into clear guidance for customers and internal teams.

At GolfLogix Systems, I managed Tier 2/3 escalations through Zendesk and Five9, reproduced defects, documented root causes and reproduction steps, and partnered with QA, product, and engineering teams to validate fixes. I also served as a client liaison on initiatives involving Bushnell, the USGA, and Wyndham Resorts.

I complement that support background with hands-on Python, REST API, GitHub, QA/testing, and AI-assisted workflow projects. My personal AI and automation work includes modular agents, logging, telemetry, persistent state, and human-controlled risk permissions—practical modern technical capability built on an established support foundation.

Experience

Work history, roles, and key accomplishments

Senior Technical Support Specialist

GolfLogix Systems

Apr 2012 - Aug 2026 (14 years 4 months)

Provided advanced support for a high-volume iOS and Android golf application, resolving navigation, GPS/course-data, account-access, subscription, billing, and device-compatibility issues. Managed escalated cases through Zendesk and Five9, isolated root causes, documented reproduction steps, and coordinated clear handoffs to product and engineering teams.