Open to opportunities

Miguel De Jesus

@migueldejesus

Message

I troubleshoot internal IT systems, manage user accounts, and support transport security operations.

Bosnia and Herzegovina

Message

At R.E. System d.o.o., I screen applicants, manage our clients’ (Kriska Transportation Group LTD.) on-site security systems, and investigate internal technical issues for Transplus and TMW Suite EDI systems; troubleshoot Microsoft Office and printers; manage user accounts; and produce weekly IT issue analysis.

Before moving into IT support, I delivered high-class dining experiences as a Chef de Partie and supported food production and customer service across four retail stores. I bring a Business and Operations Management degree with a specialization in Business Analytics, plus hands-on experience with Microsoft Power BI, SAP, ERP software, VMware Horizon, and fleet-management systems.

Experience

Work history, roles, and key accomplishments

Current

Talent Acquisition

Current

R.E. Systems d.o.o.

Mar 2024 - Present (2 years 6 months)

Interviewing candidates for different positions that is required by the organization.

HR Management Language Assessment Team Management Talent Acquisition

Current

Technical Analyst

Current

R.E. System d.o.o.

Mar 2023 - Present (3 years 6 months)

Provided technical support for internal customers, troubleshooting Microsoft Office and printer issues, investigating technical issues for Transplus and TMW Suite EDI systems, creating weekly analysis for the I.T. Department, managing internal user accounts, and overseeing security systems for Kriska Transport Group in Canada.

Microsoft Office Printer Troubleshooting TransPlus TMW Suite EDI Account Management Security Systems

Technical Support

R.E. System d.o.o.

Apr 2021 - Mar 2023 (1 year 11 months)

Provided second-level technical support for internal customers, troubleshooting Microsoft Office and printer issues, investigating technical issues, managing internal user accounts, and overseeing security systems for Kriska Transport Group in Canada.

Microsoft Office Printer Troubleshooting Second Level Support Account Management Security Systems

Chef de Partie

Rotkvica Restaurant

Apr 2019 - Apr 2021 (2 years)

Prepared high-class international dishes to provide a great dining experience for guests.

International Cuisine Food Preparation

Kitchen Staff

Blue Moon Restaurant

Jun 2017 - Aug 2017 (2 months)

Provided high-class fine dining experience by preparing the kitchen and ingredients for dining services and maintaining cleanliness of kitchen, utensils, and equipment.

Kitchen operations Food Preparation Sanitation

Assistant Food Production Manager

Dolle's Candyland

May 2017 - Aug 2017 (3 months)

Assisted the manager in overseeing food production across four stores and ensuring customer service quality.

Customer Service Team Coordination

Education

Degrees, certifications, and relevant coursework

University of Banja Luka

Certificate, Serbian Language

2019 - 2019

Completed a Serbian Language Course at the A1 level, earning a diploma.

De La Salle University - Dasmariñas

Certificate, Communication

2018 - 2018

Completed a Communication in Workplace Training Program and received a Certificate of Completion.

De La Salle University - Dasmariñas

Certificate, Sustainability

2017 - 2017

Attended a seminar on Introduction to Climate Change and Sustainability Implications on Business, receiving a Certificate of Participation.

De La Salle University - Dasmariñas

Certificate, Finance

2017 - 2017

Participated in the Financial Fitness Student Summit and Financial Literacy Seminar, earning a Certificate of Participation.

University of East London

Master of Business Administration, Business Administration

2024 -

Currently writing a dissertation regarding the Effects of my generation's Career shifts and their effects on Organizations and Investors.

De La Salle University - Dasmariñas

Bachelor of Science, Business Administration-Specialization Business Analytics

2014 - 2018

Grade: 2.17

Activities and societies: Member of Campus Ministry Violinist in the University's Symphonic Band

Earned a Bachelor of Science in Business Administration with a major in Business and Operations Management and a specialization in Business Analytics.