At SoftPoint, I test software updates in staging and sandbox environments, document bugs with screenshots and reproduction steps, and investigate API integration failures using logs and request/response data.
I also monitor the Zendesk support queue, reproduce critical issues for developers, and train enterprise customers on platform features so they can manage daily operations.
At Resource Point of Sale, I resolved connectivity issues across store locations by diagnosing DHCP, DNS, and TCP/IP misconfigurations in NCR Command Center. I also troubleshot POS systems, payment processors, kitchen screens, and digital menu boards.
At Mplus BH, I configured Windows Server and Linux environments for hospitality clients and synchronized online ordering menus and pricing across POS systems and third-party applications. In my projects, I deployed a virtualized Windows Server environment with VMware Workstation and Active Directory, and created a GitHub-hosted IT Knowledge Base.
