Steven Diaz Piedrahita
@stevendiazpiedrahita
I build backend and cloud applications while improving enterprise IT operations.
ColombiaWhat I'm looking for
I've supported global enterprise clients at Teleperformance, administering ServiceNow, resolving incidents within SLA windows, and building operational dashboards in ServiceNow and Power BI.
I build full-stack applications with Python, Django, Django REST Framework, Next.js, PostgreSQL, Docker, Redis, and Celery. My Social Publisher Platform automates scheduled Facebook and Instagram publishing through OAuth 2.0 and API integrations.
I've also built MainCore Reverb, a C++ audio plugin using JUCE and a Dattorro Plate Reverb algorithm. I bring hands-on backend development, cloud tooling, root-cause analysis, QA validation, and process automation experience.
Experience
Work history, roles, and key accomplishments
Administered the ServiceNow platform for an international enterprise client, managing user accounts, roles, and permissions. Resolved complex incidents and service requests within SLA windows, performed QA validation, and designed operational dashboards.
Managed high-volume backoffice operations supporting LATAM enterprise clients via ServiceNow, ensuring timely resolution of incidents and requests. Monitored SLA compliance, executed QA validation, and generated performance reports.
Provided first-line technical support for enterprise end-users, handling incident triage and resolution through ServiceNow. Delivered remote desktop assistance and maintained SLA adherence per ITIL framework.
Education
Degrees, certifications, and relevant coursework
Corporación Universitaria Minuto de Dios
Bachelor of Systems Engineering, Systems Engineering
Bachelor of Systems Engineering degree from Corporación Universitaria Minuto de Dios, completed in 2025.
SENA
Software Development Technician, Software Development
Software Development Technician degree from SENA, completed in 2016.
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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