Miguel Angel Obama Nseng Doumatey User

At Aviva General Insurance Company, I initiated outbound calls to promote auto, home, commercial, and life insurance policies. I helped customers understand coverage, benefits, and renewal terms while following up on lapsed accounts and marketing leads.

I've supported customer journeys across B2B and B2C markets, from prospecting and needs assessment to objection handling, negotiation, and follow-up. I schedule consultations with licensed agents and focus on turning opportunities into long-term relationships.

At Durra Institute, I served as a primary contact for students, parents, visitors, and prospective students. I handled enquiries across phone, email, WhatsApp, social media, and in-person channels, providing clear information on programmes, admissions, fees, and registration.

Previously at TaptapSend, I supported users with international money transfers, account registration, transactions, payments, and onboarding. I communicate in English, French, and Spanish and use CRM tools to deliver timely, customer-focused support.