Open to opportunities

Alma Mesic

@almamesic

Message

Logistics and operations leader driving efficient transportation and team performance.

Bosnia and Herzegovina

Message

What I'm looking for

I seek a role where I can lead logistics teams, optimize transportation operations, use data-driven tools, and drive continuous improvement in a collaborative, growth-focused company.

I am an experienced logistics and operations professional with a strong background in transportation planning, dispatch, and team leadership. I have driven route optimization, resource allocation, and crisis management while leveraging logistics tools and data to improve efficiency and reduce costs.

Throughout my career I progressed from recruitment and data-entry roles into senior operations positions, managing cross-functional teams, mentoring staff, and delivering measurable improvements in on-time performance and operational reliability. I bring clear communication, problem-solving, and a results-driven mindset to every role.

Experience

Work history, roles, and key accomplishments

Current

Team Lead and Planner

Current

Rakmark Inc.

Feb 2025 - Present (8 months)

Lead cross-functional logistics teams and plan transportation operations to optimize routes, reduce costs, and ensure on-time deliveries while maintaining safety and service quality.

Team Leadership Logistics Dispatching Resource Allocation Crisis Management

Current

Dispatcher

Current

Rakmark Inc.

Nov 2024 - Present (11 months)

Coordinate truck movements and schedules, communicate with drivers, monitor vehicle locations, and resolve operational issues to maintain efficient and safe delivery operations.

Dispatching Scheduling Incident Response Multitasking Route Planning Operations Coordination

Transportation Planner

InstaCall

Aug 2024 - Oct 2024 (2 months)

Developed and implemented efficient transportation routes, analyzed shipment data to improve performance, and identified cost-saving opportunities while ensuring regulatory compliance.

Data Analysis Cost Management & Compliance KPI Tracking Problem Solving Transportation Strategy

Driver Manager - Local Team

InstaCall

Jun 2024 - Oct 2024 (4 months)

Managed local driver schedules and performance, supervised compliance with safety standards, processed payroll inputs, and fostered driver relationships to improve service reliability.

Driver Management Scheduling Performance Monitoring Payroll Processing Safety Compliance Communication Team Supervision

Driver Assistant

InstaCall

Mar 2024 - Jun 2024 (3 months)

Supported drivers with navigation, record keeping, and communication to ensure efficient deliveries and preparedness for emergencies, contributing to reliable operations.

Driver Support Record keeping Communication Emergency Preparedness Logistics Support Documentation Customer Service

Senior Account Manager

Taylor Shipping Solutions

Apr 2022 - Jan 2024 (1 year 9 months)

Oversaw transportation operations and led a team to deliver efficient movement of goods, developed strategies, ensured regulatory compliance, and mentored staff to improve performance.

Account Management Operations Leadership Transportation Strategy Mentoring & Compliance Process Improvement

Account Manager

Taylor Shipping Solutions

Feb 2021 - Mar 2022 (1 year 1 month)

Managed client relationships to ensure satisfaction and retention, coordinated transportation services for accounts, and acted as primary client liaison.

Client Relations Account Management Customer Retention Communication Problem Solving Service Delivery Negotiation

Transportation Specialist

Taylor Shipping Solutions

Jul 2020 - Jan 2021 (6 months)

Coordinated freight movement for clients, optimized logistics workflows to balance cost and service levels, and ensured timely deliveries with high customer satisfaction.

Logistics Optimization Cost Control Scheduling Customer Service Shipment Tracking

Recruitment Associate

ozOn

Jan 2020 - Jul 2020 (6 months)

Handled candidate sourcing and data entry tasks to support recruitment workflows and maintain accurate candidate records for hiring teams.

Candidate Sourcing Data Entry ATS Communication Screening Database Management Administrative Support Recruitment coordination

Data Entry Clerk

PeoplePerHour

Jun 2017 - Mar 2020 (2 years 9 months)

Performed accurate data entry and record maintenance for varied clients, meeting deadlines and quality standards across multiple projects.

Data Entry Record Maintenance Attention To Detail Time Management Client Communication Remote Work QA

Customer Service Executive

Dazzle London

Sep 2018 - Oct 2019 (1 year 1 month)

Handled inbound/outbound CRM tickets, client acquisition, lead generation, and maintained customer satisfaction targets through effective communication and service delivery.

Customer Service Lead Generation Client Acquisition SLA Management Loyalty Programs

Recruitment Consultant

Bluestorm Limited

Jun 2018 - Sep 2019 (1 year 3 months)

Delivered recruitment solutions and supported digital services hiring, sourcing candidates and engaging with clients across tech and digital domains to drive placements.