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Led User Acceptance Testing (UAT) with key stakeholders, defining scope and creating test plans aligned with business requirements. Collaborated with cross-functional teams to gather feedback, track defects and prioritize fixes for product readiness.

Defined and prioritized product features to meet user needs, improving overall customer experience. Aligned cross departmental goals through detailed user story development and backlog management.

Conducted market research and competitive analysis to define user requirements and guide product development. Drove the creation and enhancement of product features to meet evolving user needs.

Contributed to the sales strategy for Cash Management products, enhancing product knowledge and sales capacity through training and support. Managed full product life cycle, from ideation to post launch support, in collaboration with technical partners.

Managed relationships with business clients, providing financial solutions and support. Focused on client retention and growth within the business banking sector.

Managed personal client portfolios, offering tailored financial advice and services. Ensured high levels of customer satisfaction and product uptake.

Performed treasury operations, ensuring accurate and timely processing of financial transactions. Supported the treasury department's daily activities and reporting.

Provided direct client support, resolving inquiries and ensuring service quality. Maintained strong client relationships through effective communication.

Coordinated various project activities, ensuring timely completion and adherence to project goals. Collaborated with cross-functional teams to achieve project milestones.

Grade: 2.1

Graduated with a 2.1 in the Bachelor of Arts program. Studied politics and international relations.

Grade: Merit

Achieved a Merit in the Master of Arts program. Focused on industrial relations and human resource management principles.