At BullSwipe Limited Philippines Inc., I helped build support infrastructure by writing Zendesk Knowledge Base articles, step-by-step How-Tos, customer FAQs, and core Standard Operating Procedures. Since launch, I’ve monitored cryptocurrency deposits and withdrawals, resolved stuck transfers, and handled customer transaction and account issues.
At Coinbase, I served as a Customer Support Analyst on the Resolution Desk and as an SME, providing real-time chat support to Front Line agents and handling supervisor-level escalations. I also managed sensitive account operations, including credit processing, balance transfers, account changes, and security overrides.
Earlier, as a Customer Support Analyst at Eteam (Contractor for Coinbase), I supported cryptocurrency transactions, completed KYC verifications, and investigated transactions across blockchains. My experience also includes product support for digital textbook platforms at Pressreader Ph and customer escalations for Roku through social media at CSS CORP.
