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Michelle TrinidadMT
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Michelle Trinidad

@michelletrinidad

Interpreter at TransPerfect Connect, supporting customers through language services and resolving complex inquiries.

Dominican Republic
Message

At TransPerfect Connect, I work as an Interpreter, supporting communication between people who speak different languages.

Previously, I worked as a Lead Associate at TTEC and as an Interpreter at LanguageLine Solutions. My customer service experience includes resolving complex inquiries and helping build customer relationships.

In earlier roles, I set up rides for veterans, helped customers troubleshoot devices and arrange warranty service, and supported customers with purchases, billing, and account questions.

Experience

Work history, roles, and key accomplishments

TC
Current

Interpreter

TransPerfect Connect

Feb 2026 - Present (8 months)

Provided interpretation services for clients, facilitating communication between parties.

TT

Lead Associate

TTEC

Mar 2024 - Feb 2026 (1 year 11 months)

Led a team of associates, overseeing daily operations and ensuring service quality.

LS

Interpreter

LanguageLine Solutions

Jan 2023 - May 2025 (2 years 4 months)

Provided interpretation services for clients, facilitating communication between parties.

TT

Customer Service Representative (Bilingual)

TTEC

Feb 2024 - Mar 2024 (1 month)

Assisted customers with inquiries and provided support in both English and Spanish.

BI

Customer Service Representative

Broadleaf Results, Inc

Jun 2023 - Dec 2023 (6 months)

Handled customer inquiries and provided solutions to ensure satisfaction.

VR

CSR - Customer Service Representative

Veterans Rideshare

Sep 2021 - Jul 2023 (1 year 10 months)

Set up rides for veterans.

FA

Appointment Scheduler

Faciliserve

May 2021 - Sep 2022 (1 year 4 months)

Sold memberships, assisted customers to set up appointments, and responded to questions regarding services offered.

WE

Crew Member

Wendy's

Oct 2021 - Apr 2022 (6 months)

Provided customer service and prepared food in a fast-paced environment.

QU

Mobile Expert

Qualfon

Aug 2020 - Feb 2021 (6 months)

Responsible for sales and service for new and existing customers, offering alternative options and reaching sales bi-weekly goals.

AL

Technical Support Representative

Alorica

Mar 2019 - May 2020 (1 year 2 months)

Helped members troubleshoot their computers, washer and dryer sets, tablets, and phones, and set them up for warranty if not working properly.

TT

Mobile Sales Consultant

The Revenue Optimization Companies (T-ROC)

Oct 2019 - Feb 2020 (4 months)

Helped customers decide which mobile device to buy and which one would be better for their lifestyle.

DV

Customer Service Representative

Data Vimenca

Jul 2017 - Feb 2019 (1 year 7 months)

Assisted customers with questions regarding their daily purchases and bank account fees, and provided business owners with information for daily transactions and billing.

Education

Degrees, certifications, and relevant coursework

Colorado Christian University logoCU

Colorado Christian University

Associate in Science, Healthcare Administration

2021 -

Pursuing an Associate in Science in Healthcare Administration, ongoing since February 2021.

LB

Liceo club Mauricio Baez

High school diploma, Computer Science

2015 - 2017

Completed high school with a focus on Computer Science from 2015 to 2017.

Tech stack

Software and tools used professionally

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