Open to opportunities

Thandeka Shongwe

@thandekashongwe1

Message

Experienced professional in customer service and human resources management.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth in HR management and allows me to deepen my expertise in business performance and workplace safety.

I am a dedicated professional with extensive experience in customer service, office administration, and a strong focus on marketing and human resources management. My career began as a Bank Teller at FNB National Bank, where I honed my skills in customer relations and account management. I later transitioned to a Beauty Advisor role, where I demonstrated my ability to identify customer needs and provide tailored recommendations.

Throughout my career, I have taken on various roles that have allowed me to develop a diverse skill set. As an Office Administrator, I coordinated office activities to ensure efficiency and compliance with company policies. My most recent position as a Project Member at Velakude involved managing social media, hiring, training, and recruitment, which deepened my interest in human resources. I am now seeking opportunities to further my career in HR management, focusing on business performance and workplace safety.

Experience

Work history, roles, and key accomplishments

Project Member

Velakude

Jan 2018 - Dec 2021 (3 years 11 months)

Managed social media and website copywriting, contributing to marketing efforts. Handled hiring, training, and recruitment processes, and maintained files and records.

Marketing Social Media Management Content Creation Recruitment Data Entry Project Coordination

Office Administrator

Homes 2000

Jan 2017 - Dec 2018 (1 year 11 months)

Coordinated office activities and operations to ensure efficiency and compliance with company policies. Managed phone calls and correspondence, tracked office supplies, and assisted colleagues as needed.

Office Management Supply Chain Management Organizational Skills

Beauty Advisor

Foschini

Jan 2014 - Dec 2016 (2 years 11 months)

Demonstrated proper use of makeup and skincare products to clients. Identified customer needs and recommended cosmetics and skincare products based on their preferences and informed customers on prices and special offers.

Sales Inventory Management

Bank Teller

FNB National Bank

Jan 2010 - Dec 2013 (3 years 11 months)

Served customers by completing account transactions and providing various account services. Handled special requests, including closing accounts and taking orders for customers.

Customer Service Account Management Financial Services

Education

Degrees, certifications, and relevant coursework

Liberty Community School

High School Diploma, Business Studies

Completed high school education with a focus on business studies.

Richfield Graduate Institution of Technology

Diploma in Business Administration, Business Administration

Completed a three-year diploma program in Business Administration, acquiring 370 credits at NQF Level 6.

Bayanda Business Academy

Certificate in Business Communication, Business Communication

Obtained a certificate focusing on accommodating audience and context needs in oral/signed communication, and engaging in sustained oral/signed communication.