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Michelle SeleznovaMS
Open to opportunities

Michelle Seleznova

@michelleseleznova

Customer and product-focused professional supporting financial platforms, translating client needs, managing cases, and improving delivery.

South Africa
Message

What I'm looking for

I am seeking an ESG or sustainability role where I can combine research, client-facing product work, and regulatory advisory in a collaborative team focused on measurable climate impact and professional growth.

I’m a customer success and product-focused professional with a background in fintech, financial data, and sustainability. I’ve worked with global financial institutions including Santander Asset Management and BlackRock, supporting the adoption of complex data platforms used in investment workflows. My role has involved onboarding clients, translating technical product outputs into actionable insights, and working closely with product and commercial teams to improve overall customer experience.

I’m particularly interested in roles at the intersection of finance, data, and real-world impact. While my experience started in ESG and sustainability-focused platforms, I’m increasingly drawn to broader financial and investment environments where I can apply analytical thinking alongside strong client-facing skills.

I studied International Development, with a focus on emerging technologies and their role in shaping more efficient and sustainable economic systems. Alongside that, I have a foundation in accounting and finance from my undergraduate degree, which continues to influence my interest in markets and investment-related work.

Professionally, I’m someone who enjoys working with people just as much as with data. I’m comfortable managing multiple client relationships, navigating complex problems, and communicating clearly across technical and non-technical stakeholders. I’m now exploring opportunities where I can continue developing in client-facing, analytical roles within fast-moving, high-growth environments.

Experience

Work history, roles, and key accomplishments

Clarity AI logoCA

Junior Associate - Product Success

Jul 2024 - Jul 2025 (1 year)

Served as first point of contact for Asset Manager and Asset Owner clients (including Santander AM and BlackRock), leading onboarding, training, and adoption while advising on ESG risk and regulatory frameworks to improve product value and retention.

CA

Market Research Analyst

CarbonChain

Apr 2021 - Oct 2021 (6 months)

Supported development of an AI-powered supply chain emissions platform by conducting market research and policy analysis in commodity sectors to enable targeted sales prospecting and product-market fit.

Education

Degrees, certifications, and relevant coursework

IE School of Politics, Economics and Global Affairs logoIA

IE School of Politics, Economics and Global Affairs

Master in International Development, International Development

Completed a Master in International Development, graduating in July 2024 with focus on international development and policy.

LS

Lancaster University Management School

Bachelor of Science, Business Management

Grade: First Class Honours

Activities and societies: Exec for Enactus Lancaster: led a team of six on the 'Refillar' project addressing food waste (2021-2022).

Completed a Bachelor of Science in Business Management, graduated July 2022 with First Class Honours.

Tech stack

Software and tools used professionally

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