Michelle Seleznova
@michelleseleznova
Customer and product-focused professional supporting financial platforms, translating client needs, managing cases, and improving delivery.
What I'm looking for
I’m a customer success and product-focused professional with a background in fintech, financial data, and sustainability. I’ve worked with global financial institutions including Santander Asset Management and BlackRock, supporting the adoption of complex data platforms used in investment workflows. My role has involved onboarding clients, translating technical product outputs into actionable insights, and working closely with product and commercial teams to improve overall customer experience.
I’m particularly interested in roles at the intersection of finance, data, and real-world impact. While my experience started in ESG and sustainability-focused platforms, I’m increasingly drawn to broader financial and investment environments where I can apply analytical thinking alongside strong client-facing skills.
I studied International Development, with a focus on emerging technologies and their role in shaping more efficient and sustainable economic systems. Alongside that, I have a foundation in accounting and finance from my undergraduate degree, which continues to influence my interest in markets and investment-related work.
Professionally, I’m someone who enjoys working with people just as much as with data. I’m comfortable managing multiple client relationships, navigating complex problems, and communicating clearly across technical and non-technical stakeholders. I’m now exploring opportunities where I can continue developing in client-facing, analytical roles within fast-moving, high-growth environments.
Experience
Work history, roles, and key accomplishments
Served as first point of contact for Asset Manager and Asset Owner clients (including Santander AM and BlackRock), leading onboarding, training, and adoption while advising on ESG risk and regulatory frameworks to improve product value and retention.
Product Intern
Pollinate International
Sep 2022 - Aug 2023 (11 months)
Performed weekly payments market research, supported merchant onboarding growth, and prepared executive-facing decks for partner banks to inform strategic product decisions.
Market Research Analyst
CarbonChain
Apr 2021 - Oct 2021 (6 months)
Supported development of an AI-powered supply chain emissions platform by conducting market research and policy analysis in commodity sectors to enable targeted sales prospecting and product-market fit.
Business Development Associate
CWTechnics
Mar 2021 - Aug 2021 (5 months)
Managed liaison with international clients to facilitate contractual agreements and provided English–Russian translations to support negotiations with major partners.
Community Engagement Officer
Magknit
Sep 2020 - May 2021 (8 months)
Built partnerships and engaged prospective users for a student networking app, contributing analytical and creative input to adapt product and growth strategies.
Education
Degrees, certifications, and relevant coursework
IE School of Politics, Economics and Global Affairs
Master in International Development, International Development
Completed a Master in International Development, graduating in July 2024 with focus on international development and policy.
Lancaster University Management School
Bachelor of Science, Business Management
Grade: First Class Honours
Activities and societies: Exec for Enactus Lancaster: led a team of six on the 'Refillar' project addressing food waste (2021-2022).
Completed a Bachelor of Science in Business Management, graduated July 2022 with First Class Honours.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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