Michelle Pass
@michellepass
Hard-working hospitality and cleaning professional focused on excellent customer service.
What I'm looking for
I am a hard-working, determined and flexible hospitality and cleaning professional who prioritizes the customer and delivers consistent results. I bring hands-on experience in food preparation, service, and cleaning across restaurant and short-term rental environments.
In my current role as a line cook I provide food preparation for all meals, maintain a clean work environment, and handle opening and closing duties to keep operations running smoothly. As a self-employed cleaner, I managed cleaning of rental condos, organized and scheduled a cleaning team, handled payroll, purchased supplies and managed paperwork including taxes.
Previously I provided inbound customer support and sales, tracking and documenting information in databases while resolving basic technical issues and offering additional products and services. I have serving experience taking orders, coordinating payments, and supporting team members in busy front-of-house settings.
I hold a Licensed Practical Nurse diploma and a high school diploma, am a fast learner, highly self-sufficient, and enjoy working in team-oriented, customer-focused roles where I can contribute reliability and strong work ethic.
Experience
Work history, roles, and key accomplishments
Line Cook
La Belle Province
Jan 2022 - Present (3 years 8 months)
Provide food preparation for all meals, maintain cleanliness of the work environment, and perform opening and closing duties to ensure smooth restaurant operations.
Cleaning Business Owner
Self-Employed
Jan 2018 - Dec 2022 (4 years 11 months)
Owned and operated a cleaning service for rental condos, ensuring impeccable cleaning, managing staff scheduling and payroll, and handling purchasing and tax paperwork.
Waitress
Adam's Country Club
Jan 2014 - Dec 2016 (2 years 11 months)
Took orders and served food and drinks, coordinated payments, maintained table cleanliness, and supported team operations to deliver positive customer service.
Call Representative
Stream Global Services
Jan 2011 - Dec 2014 (3 years 11 months)
Provided inbound customer support, sold web services and other products, troubleshot basic technical issues using call-flow guides, and documented interactions in databases.
Education
Degrees, certifications, and relevant coursework
B.O.C.E.S.
Licensed Practical Nurse diploma, Practical Nursing
Completed a Licensed Practical Nurse diploma at B.O.C.E.S., graduating from vocational school with honors.
Adams High School
High school diploma, General Education
High school diploma from Adams High School completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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