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Michelle Mae Fernandez

@michellemaefernandez

Configuration Administrator at MicroSourcing Philippines, configuring SaaS workforce compliance platforms for international clients.

Philippines

Message

At MicroSourcing Philippines, I configure and administer SaaS workforce compliance platforms for international clients, aligning system setups with operational and regulatory requirements.

I build and maintain development, test, and production environments, and process configuration changes through JIRA while maintaining compliance with change management and audit standards.

I also configure workflows, competency frameworks, roles, and permissions, and test configurations before deployment. Earlier at MicroSourcing Philippines, I processed cardholder applications and insurance documentation and supported system testing with Jira.

Experience

Work history, roles, and key accomplishments

Current

Configuration Administrator

Current

Microsourcing Philippines Inc.

Mar 2021 - Present (5 years 7 months)

Configure and administer SaaS workforce compliance platforms for international clients, ensuring alignment with operational and regulatory requirements. Build and maintain development, test, and production environments, and process configuration change requests via JIRA with 100% compliance.

SaaS Configuration Workflow Management System Administration Jira QA Testing User Access Configuration Compliance Systems Environment Setup Configuration Change Management Documentation

Data Processing Administrator

Microsourcing Philippines Inc.

Jul 2015 - Feb 2021 (5 years 7 months)

Processed and reviewed cardholder applications and insurance documentation, ensuring data accuracy and compliance. Managed email triage, responded to customer inquiries, and assisted QA/Test teams with system testing and issue tracking using Jira.

Data Processing Data Validation Insurance Documentation Jira QA Testing Email Management Customer Support

Data Encoder

Link Assist Corporation

Oct 2014 - May 2015 (7 months)

Prepared and processed mortgage-related documents, including Assignments of Rents. Reviewed mortgage applications, verified documentation, and entered data accurately into internal systems while maintaining confidentiality.

Data Entry Document Processing Mortgage Documentation Data Verification Record keeping

Clerk (Accounting and Treasury Departments)

Jose Rizal University

May 2014 - Sep 2014 (4 months)

Assisted students with tuition fee inquiries and performed general clerical duties including data entry, document preparation, and office equipment operation. Maintained office records and monitored supplies.

Clerical Support Data Entry Customer Service Office Equipment Operations Record keeping