Fredrick Asena
@fredrickasena
Detail-oriented remote email and automation specialist optimizing workflows and client communications.
KenyaWhat I'm looking for
I am a detail-oriented, tech-savvy remote professional specializing in email management, Google Sheets automation, and client support workflows.
In freelance roles I managed client inboxes, categorized messages, and automated email-to-Google Sheets workflows to improve lead tracking and reporting.
I designed dashboards to monitor bookings, confirmations, and client feedback, and reduced manual follow-ups by 40% through smart scheduling and reminders.
I document processes and create SOPs for scalability, and I am open to full-time or part-time remote roles with immediate availability.
Experience
Work history, roles, and key accomplishments
Email Support Specialist
Freelance
Jan 2024 - Present (1 year 9 months)
Managed client inboxes and automated email-to-Google Sheets workflows to improve lead tracking and reporting, reducing manual follow-ups by 40% and delivering dashboards for bookings and client feedback.
Virtual Assistant
Personal Project
Aug 2023 - Dec 2023 (4 months)
Built a dynamic Google Sheet system to track logistics for bike movements, implemented alerts for overdue returns and documented processes for scalability and team onboarding.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management
Diploma, Business Information Technology
Completed a Diploma in Business Information Technology with coursework focused on business systems and IT applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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