Michelle Hope
@michellehope
Apprenticeship Enrolment and Engagement Officer applicant at CT Skills, supporting learners on Level 2 and 3 courses and guiding their next steps.
United KingdomWhat I'm looking for
At CT Skills, I assess and support learners across Level 2 and Level 3 courses, including Coding and Cyber Security. I provide personalised feedback against qualification requirements and guidance on next steps, future courses and apprenticeships.
At Learning Curve Group, I assess vocational and academic qualifications, including Access to Higher Education and Housing programmes. I support submissions and resubmissions, respond to learner enquiries, and deliver masterclasses in Coding Practices and Customer Service.
As Lead and Trustee at High Spen Social Action CIC, I support community provision for low-income families, coordinate volunteers and activities, and build community partnerships. The work includes practical poverty-relief initiatives and safeguarding responsibilities.
Earlier, as Branch Manager in residential property and estate agency, I managed branch operations and trained staff on house-sale and contract legalities. I also developed a financial-services lead-generation tool that was adopted company-wide.
Experience
Work history, roles, and key accomplishments
Lead and Trustee
High Spen Social Action CIC
Jan 2022 - Present (4 years 10 months)
Lead a community organisation supporting low-income families through a community larder, free shop, and holiday activities. Coordinate volunteers and build community partnerships.
Associate Tutor and Assessor
Learning Curve Group
Aug 2020 - Present (6 years 3 months)
Assess vocational and academic qualifications, provide feedback and support learner progression. Deliver masterclasses in Coding Practices and Customer Service.
Tutor and Assessor
CT Skills
Assess and support learners on Level 2 and Level 3 courses, providing feedback and guidance. Deliver online masterclasses and maintain learner records.
Project Support Worker
St Christopher's House Approved Premises
Oct 2019 - Jan 2021 (1 year 3 months)
Supported men transitioning from the criminal justice system into the community, providing practical help with housing, employment, and benefits. Completed wellbeing checks and maintained medication records.
Veterinary Receptionist and Assistant
Veterinary Practice
Jan 2019 - Jan 2020 (1 year)
Provided front-line client service and appointment management. Maintained client records and supported medication-related administration.
Branch Manager
Residential Property and Estate Agency
Mar 2015 - Dec 2019 (4 years 9 months)
Managed day-to-day branch operations, sales activity, and team performance. Built client relationships and trained staff on legalities of house sales.
Supervisor
Debenhams
Jan 2012 - Dec 2015 (3 years 11 months)
Supervised a team in a busy retail environment, supporting day-to-day service delivery and sales performance.
Health Care Assistant
Care Setting
Jan 2010 - Dec 2014 (4 years 11 months)
Provided personal care for people living with dementia and Alzheimer's, maintaining dignity and respectful support. Administered medication and worked to maintain safety and care standards.
Customer Support Agent
TNT Solutions
Jan 2008 - Dec 2010 (2 years 11 months)
Managed customer communications and complex shipment enquiries, providing support with delivery-related queries. Maintained accurate customer records and worked to performance targets.
Inbound Complaints Adviser and Mentor
N Power Ltd
Jan 2003 - Dec 2008 (5 years 11 months)
Resolved customer complaints relating to billing and policy, explaining information clearly and supporting distressed customers. Trained and mentored new advisers through their probation period.
Education
Degrees, certifications, and relevant coursework
Northumbria University
Bachelor of Science, Biomedical Science / Applied Sciences
2010 - 2014
Studied Biomedical Science and Applied Sciences, including Human Anatomy, at Northumbria University from 2010 to 2014.
Newcastle College
HEFC, Applied Sciences, English Language and Quantitative Methods
2009 - 2010
Completed HEFC in Applied Sciences, English Language and Quantitative Methods at Newcastle College from 2009 to 2010.
CT Skills
Level 3 Certificate, Assessing Vocational Achievement
Earned a Level 3 Certificate in Assessing Vocational Achievement (CAVA) and a Level 3 Certificate in Cyber Security Practices.
NCSC
Certificate, Cyber Security
Completed the NCSC Cyber Awareness and Resilience course.
CT Skills
Level 4 Certificate, Coding
Completed a Level 4 Introduction to Coding with HTML, CSS and JavaScript.
CT Skills
Level 3 Award, Residential Letting and Property Management
Earned a Level 3 Award in Residential Letting and Property Management.
CT Skills
Level 3 Award, Sale of Residential Property
Earned a Level 3 Award in the Sale of Residential Property.
CT Skills
Level 3 Certificate, Residential Letting Deposits
Earned a Level 3 Residential Letting Deposits qualification.
CT Skills
Level 3 Certificate, Commercial Property
Earned a Level 3 Commercial Property qualification.
CT Skills
Level 2 Certificate, Residential Letting
Earned a Level 2 Residential Letting qualification.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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