Arsenia Stambolieva

I’m a results-driven Customer Experience Trainer with 4+ years of experience delivering onboarding and continuous training in international environments. At Concentrix (Honda UK Project), I coach employees on communication, empathy, and issue resolution to strengthen day-to-day customer interactions.

I monitor trainee performance and improve KPIs including CSAT and quality scores, while collaborating with QA teams and Team Leaders to align training with business goals. I focus on turning feedback into practical coaching that helps teams perform consistently and confidently.

Before moving into training, I worked as a Customer Support Representative handling phone, email, and chat in a fast-paced environment. I managed escalated and sensitive customer cases, maintained accurate CRM records with SLA compliance, and consistently exceeded quality and productivity KPIs. I also supported students with diverse needs as a Learning Support Assistant, which sharpened my communication and teamwork foundation.