MICHELLE EPPARD
@michelleeppard
Certified Medical Assistant and clinical lead improving patient flow and exam readiness with attention to detail and productivity
United StatesWhat I'm looking for
I’m a Certified Medical Assistant with 25+ years supporting high-volume outpatient clinics. I focus on improving patient flow and exam readiness through staff training and hands-on workflow checks.
As Clinical Back Office Lead at Tanner Medical Group (Oct 2023 – Present), I lead daily back-office operations and coordinate patient flow for an average of 150–200 patients per day. I manage scheduling, direct staffing and shift assignments, and ensure our clinic remains CLIA-compliant with testing QC documentation and corrections when needed.
I maintain exam readiness by developing practical tools like quick-reference checklists for vitals and EKG prep. I also train new team members on vitals, EKG setup and lead placement, and phlebotomy techniques following clinic protocols—helping standardize care and improve diagnostic-quality tracings.
Earlier, I built strong front- and back-office expertise at Tanner Medical Group and Wellstar Pulmonary Medicine, including EHR documentation in NextGen, Epic, and Cerner; prior authorizations through EHR workflows; and inventory control to prevent stockouts. I bring a calm, service-driven approach to patient advocacy, conflict resolution, and day-to-day operational reliability.
Experience
Work history, roles, and key accomplishments
Clinical Back Office Lead
Tanner Medical Group
Oct 2023 - Present (2 years 9 months)
Led daily clinical back-office operations, coordinating patient flow and scheduling for 150–200 patients per day. Managed inventory, trained medical assistants, and maintained CLIA-waived test QC documentation while supporting EHR prior authorization workflows.
Certified Medical Assistant
Tanner Medical Group
Aug 2013 - Oct 2023 (10 years 2 months)
Provided high-volume outpatient clinical support including vitals, phlebotomy, CLIA-waived testing, and EKGs with results documented in NextGen and Epic. Managed scheduling and prior authorizations, and maintained accurate patient records including allergies and medications.
Front Office Assistant
Piedmont Medical
Feb 2013 - Aug 2013 (6 months)
Answered a high-volume multiline phone system, routed calls, and scheduled outpatient appointments using NextGen EHR. Managed patient check-in using Epic and Cerner, processed forms, and uploaded scanned documents into EHR.
Office Coordinator
Wellstar Pulmonary Medicine
Apr 2001 - Oct 2012 (11 years 6 months)
Coordinated clinic flow and patient check-ins, updated EHR documentation and vitals in Cerner, and managed daily scheduling in NextGen and Epic. Handled inventory for clinical supplies, processed insurance verification and prior authorizations, and reconciled daily co-pays using clinic POS and Excel.
Education
Degrees, certifications, and relevant coursework
Kaplan University
Associate's in Applied Science with Certificate in Medical Assisting, Medical Assisting
2009 - 2012
Grade: Magnum Cum Laude
Activities and societies: Alpha Beta Kappa; Dean’s List; Golden Key
Earned an Associate's in Applied Science with a Certificate in Medical Assisting. Graduated Magnum Cum Laude and was recognized on the Dean’s List with Alpha Beta Kappa and Golden Key.
Alan C. Pope Highschool
High School Diploma
1994 - 1998
Grade: Honors
Activities and societies: Spanish Honors Society
Graduated with honors and participated in the Spanish Honors Society.
Availability
Location
United StatesAuthorized to work in
Job categories
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