Open to opportunities

Joan Reed

@joanreed

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Healthcare operations professional and Certified Medical Assistant II leading clinic workflows.

United States

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What I'm looking for

I’m looking to support a fast-paced specialty clinic where I can lead workflow improvements, manage patient flow and scheduling, and collaborate with providers and administrative teams to deliver efficient, high-quality care.

I’m a healthcare operations professional and Certified Medical Assistant II with experience supporting clinical teams and coordinating workflows in a high-volume gastroenterology practice. I coordinate patient flow, provider schedules, and clinical workflows to help ensure efficient and high-quality patient care.

As a lead resource for clinical staff, I manage patient triage and follow-up communications, prioritize urgent care needs, and maintain continuity of care. I also coordinate patient scheduling, procedures, and follow-up care to maximize provider efficiency and improve patient access.

I’m trusted for operational problem-solving and clear cross-team communication—facilitating work between providers, nursing staff, administrative teams, and patients. I maintain accurate and compliant documentation within Epic EMR, support process improvement efforts, and bring a strong background in front-office operations and medical billing & coding.

Experience

Work history, roles, and key accomplishments

Current

Certified Medical Assistant II – Lead

Current

Centura / AdventHealth Gastroenterology

Jun 2022 - Present (4 years 1 month)

Supported day-to-day clinic operations in a high-volume gastroenterology practice by coordinating patient flow, provider schedules, and clinical workflows. Served as a lead resource for clinical staff, managing patient triage/follow-up communications and maintaining compliant Epic EMR documentation.

Patient Triaging Scheduling Epic EMR HIPAA Patient Communication Process Improvement

Patient Service Representative

Centura Gastroenterology

Nov 2021 - Jun 2022 (7 months)

Managed front-office operations including patient intake, scheduling, referrals, and insurance verification. Served as primary point of contact for patient inquiries and coordinated communication to support efficient clinic workflow.

Patient Intake Scheduling Referral Management Insurance Verification Customer Service

E-Commerce Clerk / Afternoon Lead

King Soopers

Jan 2020 - Nov 2021 (1 year 10 months)

Supervised afternoon e-commerce team operations by coordinating workflow and ensuring efficient order fulfillment. Managed order processing systems, resolved operational issues, and supported staff productivity through task coordination.

Team Supervision order fulfillment Workflow Coordination Task Coordination Leadership Customer Service