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Michelle Cotten

@michellecotten

Client experience and sales strategist driving revenue and operational excellence.

United States
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What I'm looking for

I seek a client-centric role where I can drive revenue, design efficient operations, and create elevated, data-informed customer experiences.

I am a dynamic, creative, and results-driven client experience and sales strategist with 17+ years blending sales, client success, creative strategy, and operations. I consistently turn ideas into actionable results, from generating $100K+ in monthly revenue to designing systems that simplify workflows and elevate the client journey.

At Anomalie Beauty Agency I partnered with leadership to build interactive dashboards, track KPIs, and identify new growth opportunities, driving $100K–$150K in monthly revenue with a 50%+ close rate through storytelling and relationship-based sales.

I have led executive operations and coordinated cross-functional workflows for multi-city luxury brands, delivering high-end client experiences—managing scheduling, reporting, forecasting, and account health tracking to improve communication and operational efficiency.

As an entrepreneur I founded and operated a small product business, handling product development, ecommerce, marketing, vendor partnerships, and community events, and I bring strong CRM, creative marketing, and data-driven growth skills to every role.

Experience

Work history, roles, and key accomplishments

AA

Executive Assistant & Master Stylist

Anomalie Beauty Agency

Sep 2022 - Jul 2024 (1 year 10 months)

Supported CEO/COO operations and coordinated cross-functional workflows for a multi-city luxury bridal brand while delivering high-end styling for 80+ brides and improving communication and operational planning.

LS

Master Stylist & Client Experience Specialist

L'Auberge A. Golden Day Spa and Salon

Dec 2016 - Sep 2022 (5 years 9 months)

Boosted revenue through creative upselling and product education, designed digital marketing campaigns to increase visibility and bookings, and optimized scheduling and POS systems to improve operational efficiency.

Education

Degrees, certifications, and relevant coursework

Empire Beauty School logoES

Empire Beauty School

Cosmetology License, Cosmetology

2007 - 2008

Completed cosmetology training and obtained a cosmetology license, focusing on hair, styling, and salon operations.

Tech stack

Software and tools used professionally

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Michelle Cotten - Sales Account Manager - Anomalie Beauty Agency | Himalayas