Open to opportunities

Michelle Betancourt

@michellebetancourt

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Bilingual virtual assistant specializing in customer service, administration, and remote client support.

Argentina

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What I'm looking for

I seek remote roles where I can apply bilingual customer service and administrative skills, contribute to client satisfaction, and grow in responsibility within a collaborative, results-driven team.

I am a bilingual Virtual Assistant with strong customer service and administrative experience, skilled at remote work, scheduling, documentation management, and digital communication. I consistently manage multiple tasks while meeting deadlines and maintaining high service standards.

My background includes sales and reservation handling at Solvo (Travel Pass), hospitality roles at Azur Real Hotel Boutique and various establishments, and freelance translation and transcription across English–Spanish projects, where I adhered to confidentiality and professional interpreter protocols.

I am proactive, highly organized, and results-oriented, with proven ability to meet or exceed sales targets, manage CRM systems, coordinate client communication, and support front-of-house and administrative operations across time zones.

Experience

Work history, roles, and key accomplishments

Sales Agent

Solvo

Jan 2024 - Jan 2026 (2 years)

Handled inbound calls for hotel reservations, checked availability and pricing, closed sales, processed payments, and consistently met individual and team booking targets.

Customer Service Sales CRM Payment Processing Upselling

Hostess

Azur Real Hotel Boutique

Jan 2023 - Jan 2024 (1 year)

Provided personalized guest service, managed calls and social media inquiries, scheduled shifts, handled payments and daily cash control, and supported front-of-house operations.

Guest Service Front Desk Operations Scheduling Cash Handling Social Media Phone Support Dining Area Management

Translation & Transcription

Freelance

Jan 2020 - Jan 2022 (2 years)

Provided English–Spanish translation, transcription, and consecutive interpretation for diverse clients while managing schedules, client communication, and confidentiality requirements.

Translation Transcription Interpretation Client Communication Confidentiality Time Management

Store Supervisor

SureGlass

Jan 2018 - Jan 2019 (1 year)

Provided retail customer service and sales, managed contracts, invoices and cash handling, opened and closed the store, and maintained store organization and administrative records.

Retail Sales Cash Handling Invoicing Customer Service Administrative Support Order Processing

Bartender / Server

Various Establishments

Jan 2017 - Jan 2019 (2 years)

Delivered high-volume restaurant service, managed POS transactions and end-of-day cash control, assisted bar operations, and coordinated large group service to ensure timely delivery.

POS High Volume Management Order Processing Teamwork