Open to opportunities

Michelle Alvarez

@michellealvarez1

Bilingual medical billing and collections representative focused on accurate EMR posting, insurance verification, and improved cash flow.

United States

Message

What I'm looking for

I’m looking for a role where I can handle patient billing/collections in an EMR, verify insurance accurately, and improve cash flow through payment plans and follow-up, while supporting front-office scheduling and bilingual patient communication.

I manage patient billing and collections end to end, investigating outstanding balances, resolving disputes, and communicating clear payment options. I process and post payments for patients and insurers, run credit card transactions, and reconcile daily receipts in the EMR to keep accounts accurate and up to date.

I also strengthen revenue by establishing and administering payment plans, applying discounts, and following up on delinquent accounts to improve cash flow. Beyond billing, I enter new patient demographics and insurance information, verify benefits and eligibility via phone and online portals, and support claims by organizing medical records for patient care coordination.

As a bilingual professional, I communicate bilingually (English/Spanish) with patients and staff to ensure billing and care instructions are understood. I provide front-desk support—greeting and checking in patients, scheduling and rescheduling appointments, managing multi-line phones, and coordinating with providers and medical assistants.

Experience

Work history, roles, and key accomplishments

Current

Medical Billing/Collections Representative

Current

University Urology Associates of New Jersey

Jan 2019 - Present (7 years 6 months)

Manage patient billing and collections, including investigating outstanding balances, resolving disputes, and communicating payment options. Process payments, set up and administer payment plans, and verify/update patient and insurance information in EMR systems.

Medical Billing Collections Patient Billing Outstanding Balance Investigation Dispute Resolution Payment Plan Administration Discounts Credit Card Transactions EMR Insurance Billing Eligibility Verification Phone Support Appointment Scheduling Payment Reconciliation

Medical Receptionist

Ani Medical Group Medent

Jan 2018 - Jan 2018 (0 months)

Answer multi-line phones and schedule, confirm, and reschedule patient appointments. Verify insurance benefits and eligibility via phone and online portals and coordinate messages with providers and clinical staff.

Medical Scheduling Confirming Appointments Eligibility Verification Patient Scheduling

Medical Receptionist

Praxisure Eclinical

Jan 2016 - Jan 2017 (1 year)

Answer high-volume phone lines and manage patient scheduling, including confirmations, cancellations, and waiting list support. Verify insurance benefits and coverage details and support visit authorization, while handling messages and preparing/filling paperwork and tracking spreadsheets.

Appointment Scheduling Waiting List Management Authorization Patient Communication Tracking Spreadsheet Excel Word

Hostess

Ruby Tuesday

Jan 2015 - Jan 2016 (1 year)

Seat guests using a rotation seating chart and support front-of-house customer flow by handling reservations and a waiting list. Maintain a clean dining area by cleaning tables and managing end-of-shift cleanup.

Guest Seating Rotation Seating Management Customer Service Reservations Management Waiting List Management Table Cleaning End Of Shift Sanitation

English Teacher Assistant

The Learning Experience

Jan 2015 - Jan 2016 (1 year)

Assist in a classroom by supporting daily activities and classroom routines, while ensuring children’s safety and keeping the space organized. Communicate with parents about assessments and concerns.

Childcare Support Circle Time Sing Alongs Student supervision Snack And Meal Assistance

Medical Receptionist

The Billing Department

Jan 2010 - Jan 2014 (4 years)

Answer multi-line phone systems and coordinate communication between patients and providers to support office operations. Schedule, confirm, and cancel appointments and verify insurance coverage online and by phone to support billing and visit authorization.

Multi Line Phone Systems Medical Scheduling Confirming Appointments Cancellations Insurance Authorization Phone Based Verification

Cashier

Dunkin Donuts

Jan 2011 - Jan 2012 (1 year)

Take orders from customers and prepare multi-item orders, including preparing food and drinks. Maintain a clean work area and support food preparation tasks such as separating doughnuts.

Customer Order Taking Multi Item Order Preparation Food Preparation Doughnut Preparation Customer Service