Enchanté Naturelle

Founded Enchanté, a lifestyle and wellness brand focused on plant-based products and community workshops. Developed and ran two profitable floral workshops, achieving 70% gross margins across the nut milk range with over 10 active retail and commercial clients. Designed all marketing and product label materials, managed social media, and built venue partnerships.

Led a team of 10, including supervisors, merchandisers, and florists, ensuring alignment with company goals and standards. Created and implemented monthly checklists to enhance accountability and performance monitoring, improving work quality. Launched a new consignment store by negotiating contracts, setting pricing, and streamlining operations, expanding retail presence.

Achieved a 25% increase in online sales by onboarding new e-commerce platforms such as Glovo, Shopify, Uber Eats, and Bolt Food. Managed a team of 19 across finance, procurement, and F&B operations, implementing standard practices to improve performance. Improved client retention by 35% through personalization programs and delivery service vouchers, while also overseeing regulatory compliance.

Led a team of 8 across procurement, marketing, and F&B operations, developing and coaching staff to improve performance. Streamlined inventory management processes, reducing stock-outs by 20% and order costs by 15%, which increased profitability on average by 15% year on year. Established e-commerce presence via Glovo and Uber Eats and handled company compliance.