Micheal Alademutan

Troubleshoot and resolve complex customer technical issues across cloud platforms including Windows Azure, SQL Azure, and AppFabric. Manage incident requests and contribute to case deflection initiatives.

Managed 350+ customer inquiries per week across phone, email, and chat while meeting performance benchmarks. Resolved complex healthcare benefit and billing inquiries and documented interactions in CRM systems.

Delivered customer service via phone, email, and chat in a high-volume retail environment. Assisted with orders, returns, exchanges, and promotions while exceeding performance metrics.

Managed accounts payable and receivable processes, produced journal entries, and reconciled business accounts. Entered financial data into accounting software for accurate reporting.

Recorded customer payments and verified revenues from lockbox and local deposits. Managed collections and investigated account discrepancies.

Currently pursuing the ACA qualification, expected to be completed in the near future.

Earned a Higher National Diploma in Accounting from Moshood Abiola Polytechnic, Abeokuta.