Michael Salvatore
@michaelsalvatore
I keep small-office and end-user IT systems running through hands-on support, networking, repairs, and client service.
United StatesWhat I'm looking for
I'm currently a freelance IT contractor supporting small offices and individuals with printers, inboxes, shared folders, disk imaging, restoration, Windows 11 upgrades, networking, and firewall needs.
At Datto, I handled help desk calls from partners, maintained and repaired Datto hardware on partner networks, and managed client expectations during challenging situations using ConnectWise and Salesforce.
I've also provided technology support at UCONN's library and managed online antique and auto-parts sales through photography, research, inventory management, Facebook, and Craigslist.
Experience
Work history, roles, and key accomplishments
Freelance I.T. Contractor
Self Employed
Jan 2022 - Present (4 years 7 months)
Provided IT support for small offices and individuals, including printer, inbox, and shared folder issues. Managed disk imaging, Win11 upgrades, networking, and firewall support, and handled client scheduling and payments.
Antique Sales
Eastern Restorations
Jan 2022 - Dec 2022 (11 months)
Managed an online presence to sell antiques and auto parts. Photographed, researched, and managed inventory, listed items on Facebook and Craigslist, and finalized sales with buyers in person.
I.T. Helpdesk
Datto Inc.
Jan 2021 - Dec 2022 (1 year 11 months)
Fielded phone calls from Datto partners in a help desk setting, maintaining and repairing Datto hardware on partner networks. Managed client expectations during challenging situations and used ticketing software.
Provided tech support for students and guests, assisting with common issues like printers, networking, and webcams. Oversaw pre-assigned seating via the student portal and enforced COVID policies.
Education
Degrees, certifications, and relevant coursework
University of Connecticut
Bachelor of Arts, General Studies
Attended the University of Connecticut, where I gained foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
