Michael Orare
@michaelorare
ServiceNow Solutions Architect driving ITSM digital transformation.
United Arab EmiratesWhat I'm looking for
I am a Solutions Architect with over 10 years' GCC IT experience and 6+ years specializing in ServiceNow, focused on delivering ITSM, ITBM, and Enterprise Service Management implementations.
I have led digital transformation initiatives and end-to-end project delivery, improving process visibility and reducing ticket backlog by 23% while standardizing delivery artifacts and governance.
My technical foundation spans cybersecurity, SOC analysis, data science concepts, DevOps practices, AI/ML concepts, and multi-platform ITSM toolsets, enabling robust integrations and API-driven solutions.
I seek to contribute ServiceNow architecture expertise, ITSM process design, and leadership in Solutions Architect or ITSM-focused roles that prioritize measurable efficiency gains and stakeholder alignment.
Experience
Work history, roles, and key accomplishments
Solutions Architect
Quintica
Jun 2021 - Present (4 years 9 months)
Architected and implemented ServiceNow ITSM modules (Incident, Change, Request, CMDB), reducing ticket backlog by 23% in the first release and delivering integrated RESTful API solutions for enterprise systems.
Digital Transformation Lead
BankMuscat
Jan 2020 - Apr 2021 (1 year 3 months)
Designed and executed a digital transformation roadmap that increased digital customer acquisition by 20% and reduced manual operational effort through workflow digitization and KPI-driven monitoring.
ITSM Consultant
IFS
May 2017 - Dec 2019 (2 years 7 months)
Led ITSM discovery and configured assyst11 solutions, maintaining client satisfaction above 90% while directing data migrations and enterprise integrations to ensure data integrity and interoperability.
Business Service Management Consultant
Quintica
Oct 2010 - Apr 2017 (6 years 6 months)
Standardized Incident and Change Management across clients using BMC Remedy and ServiceNow, achieving 96% on-time delivery and reducing implementation timelines by 21% through improved planning and governance.
Education
Degrees, certifications, and relevant coursework
United States International University (USIU)
Bachelor of Science, Information Systems and Technology
Bachelor of Science in Information Systems and Technology focused on information systems and technology principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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