Looking for a job

Balaji J

@balajij1

Message

I lead ITSM service delivery, enterprise implementations, and AI automation for complex global customer environments.

United Arab Emirates

Message

What I'm looking for

I'm looking to lead ITSM service delivery, enterprise transformation, and AI automation initiatives where I can build scalable service operations, mentor teams, and partner with complex customer environments.

I've led ITSM service delivery and enterprise implementations for Digital Waves IT Solutions, SRM Technologies, Reverie Language Technology, and ManageEngine, supporting government, banking, healthcare, aviation, energy, and enterprise customers across global markets.

I translate operational requirements into ITIL-aligned workflows, SLA governance, service transitions, and AI automation. I've built and mentored technical teams, reduced proposal and project kick-off time by 40%, and developed Python and Claude API automation for ServiceDesk Plus ticket operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Service Delivery / Account Manager

Current

Digital Waves IT Solutions

Aug 2025 - Present (1 year 1 month)

Lead technical scoping, ITSM service governance and transition planning for enterprise and government accounts. Developed a standardized delivery approach reducing project kick-off and proposal delivery time by 40%.

ITIL ITSM Service Delivery Stakeholder Management Python Active Directory Workflow Automation

Account Manager

SRM Technologies Pvt. Ltd.

Nov 2023 - Feb 2025 (1 year 3 months)

Established an ITSM Managed Services function and managed an on-premises ServiceDesk Plus implementation for NMC Healthcare in the UAE, including workflow design and AI classification.

ITSM Managed Services Workflow Design Classification Stakeholder Management SOW RFP

Senior Presales Consultant / Client Manager

Reverie Language Technology

Sep 2022 - Jun 2023 (9 months)

Led solution design and technical delivery coordination for 10+ enterprise language technology engagements. Conducted 15+ customer discovery sessions and technical workshops.

Solution Design Technical Consulting Requirements Gathering Stakeholder Management Workshops

Presales Consultant / Solution Architect

Zoho Corporation (ManageEngine)

Aug 2014 - Sep 2022 (8 years 1 month)

Managed requirements gathering, solution design, technical consulting, and project handover for 50+ enterprise accounts. Built and led a 15-20 member technical consulting team.

ITSM Solution Design ITIL Active Directory Stakeholder Management Team Leadership