Michael O'Malley
@michaelomalley
Customer service representative at MRSS who handled rental contracts for WSS and U-Haul and resolved customer issues.
United StatesWhat I'm looking for
At MRSS, I answered customer questions and resolved issues through phone and in-person interactions. I also followed procedures for rental contracts on the WSS and U-Haul platforms.
As Dock & Grounds Manager at Carolina Yacht Club, I coordinated dock space and maintained boats, docks, and grounds. I also ran the dock bar, creating a new revenue source for the Club.
I graduated Cum Laude from Purdue University with a Bachelor of Science in Accounting – Forensic Auditing. As a US Army Veteran, I’m seeking admission to law school to further my educational and professional career.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
MRSS
Sep 2022 - Jul 2024 (1 year 10 months)
Provided excellent customer service through phone and in-person interactions, resolving issues and implementing rental contracts for WSS and U-Haul platforms. Managed lot inventory, facility maintenance, and end-of-day cash balancing.
Manager
GGV
Nov 2021 - Aug 2022 (9 months)
Managed daily operations including staff scheduling, inventory ordering and management, and daily cash handling.
Dock & Grounds Manager
Carolina Yacht Club
Aug 2017 - Sep 2020 (3 years 1 month)
Managed yard and grounds maintenance, boat and dock maintenance, and coordinated dock space. Successfully ran the dock bar, creating a new revenue source, and organized sailing regattas.
Back Office Clerk
Homevisit
Sep 2015 - Oct 2016 (1 year 1 month)
Handled all back room functions in a multi-million dollar real estate marketing firm, including final proofing of marketing materials, timely processing of print materials, and shipping.
Education
Degrees, certifications, and relevant coursework
Purdue University
Bachelor of Science, Accounting
Grade: Cum Laude
Graduated cum laude with a Bachelor of Science in Accounting with a focus on Forensic Auditing.
United States Military Academy at West Point
Economics and Environmental Engineering
2013 - 2016
Studied Economics and Environmental Engineering at the United States Military Academy at West Point.
Eastern Kentucky University
History
Studied History at Eastern Kentucky University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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