Michael McGuire
@michaelmcguire
Strategic communications professional with expertise in stakeholder management.
United StatesWhat I'm looking for
I am a strategic communications and constituent services professional with over 7 years of experience in stakeholder management, public engagement, and implementing comprehensive communication strategies. My expertise lies in customer experience design, AI implementation, and agile methodologies, which I leverage to analyze service delivery and manage complex issues effectively.
In my current role as a Communications and Customer Experience Analyst at the Postal Regulatory Commission, I act as the primary liaison between the Chairman's office and postal stakeholders. I create and implement public engagement strategies, conduct research on trends related to customer experience and artificial intelligence, and manage high-priority inquiries. My previous experience as a Customer Experience Specialist and a freelance Copywriter has further honed my skills in content creation and customer outreach.
Throughout my career, I have demonstrated a strong ability to translate technical information for diverse audiences and engage effectively with stakeholders. I am passionate about enhancing customer experiences and optimizing service delivery through strategic communication.
Experience
Work history, roles, and key accomplishments
Communications and Customer Experience Analyst
Postal Regulatory Commission
Jun 2019 - Present (5 years 11 months)
Act as the primary liaison between the Chairman's office and postal stakeholders, managing complex relationships and ensuring effective communication. Create and implement public engagement strategies, analyze trends related to customer experience and AI, and manage high-priority inquiries using agile methodologies.
Customer Experience Specialist
Qu Beyond POS
Nov 2017 - Jan 2019 (1 year 2 months)
Provided front-line customer and technical support for restaurant operators, reducing support call volumes through effective troubleshooting guides. Conducted market research and improved service delivery through written articles.
Copywriter (Freelancer)
Powerhaus Consultants
May 2017 - Nov 2017 (6 months)
Wrote engaging content for social media and blogs, enhancing user engagement for various clients. Developed targeted email marketing campaigns applying customer experience principles.
Professional Actor
Independent Contractor
Jul 2010 - Apr 2016 (5 years 9 months)
Delivered on-screen performances and narration for government and corporate training videos. Hosted events and spoke at conventions, showcasing versatility and presentation skills.
General Manager
Veritas Wine Bar
Jun 2007 - Dec 2009 (2 years 6 months)
Oversaw daily operations and managed a staff of seven, demonstrating leadership skills. Planned and hosted events, launched social media campaigns, and maintained relationships with suppliers.
Education
Degrees, certifications, and relevant coursework
ECEmerson College
Bachelor of Science, Journalism
Bachelor of Science in Journalism, focusing on developing skills in communication, media, and storytelling.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
