At Binance, I conducted end-to-end KYB assessments of corporate entities, verifying business structures, UBOs, and financial transactions. I contacted business clients directly to obtain missing documents and information, and escalated high-risk cases with a clear rationale.
I owned VIP client cases at Binance, liaising with clients and tracking reviews against SLA targets. I also used AI tools for adverse media research and case review.
At Bitget, I onboarded complex corporate structures through KYC/KYB reviews and conducted enhanced due diligence on higher-risk customers. I created KYB SOP documentation and adverse media manuals for agents, using AI tools to draft and amend guidance.
Earlier, at Binance and Crypto.com, I supported VIP clients, resolved account access and security cases, and maintained case records in line with GDPR and internal policies. I speak English and Bulgarian natively.
