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Elchin Akhmedov

@elchinakhmedov

I improve Salesforce CRM operations with automation, data quality, reporting, and Experience Cloud for global business teams.

Spain

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What I'm looking for

I'm open to fully remote Salesforce Administrator, CRM Administrator, CRM Operations, Business Systems, and Sales Operations roles where I can improve data quality, automation, reporting, and practical CRM processes.

At QAD, I improved Salesforce for global Sales, Customer Success, Partner, and Operations teams in a B2B SaaS environment. I administered the Partner Experience Cloud portal, built Salesforce Flow automation, strengthened reporting and data quality, and managed stable metadata deployments.

I've also supported Veeva CRM across pharmaceutical organizations, helping 250+ users with access, CRM processes, KPI reporting, training, and compliance-related consent and Approved Email initiatives. I'm expanding into AI-powered Salesforce administration while keeping CRM practical, reliable, and useful for business teams.

Experience

Work history, roles, and key accomplishments

Salesforce Administrator / CRM Operations

QAD

Jun 2023 - Feb 2026 (2 years 8 months)

Supported and improved Salesforce in an international B2B SaaS environment, working with Sales, Customer Success, Partner, and Operations teams.

• Administered and improved the Partner Experience Cloud portal, enabling partners and resellers to register leads and opportunities directly in Salesforce.
• Supported pipeline visibility and commercial reporting by improving CRM data structure, reports

Veeva (Salesforce) CRM Administrator-Analyst

Haleon

Dec 2020 - Nov 2022 (1 year 11 months)

• Supported and optimized Veeva CRM for 250+ users in a global pharmaceutical environment, working with commercial, medical, and regional teams.
• Administered users, access, security settings, and core CRM data structures, helping maintain system stability, compliance, and data quality.
• Developed Power BI dashboards and KPI reporting to support visibility into sales activity, field force perfor

Veeva (Salesforce) CRM Analyst-Administrator

INNOTHERA

Feb 2019 - Dec 2020 (1 year 10 months)

Veeva (Salesforce) CRM Administrator
• Supported and maintained Veeva CRM for 100+ users, helping ensure stable system performance, reliable user access, and high data quality.
• Administered users, security settings, territories, accounts, and core CRM data structures for commercial and medical teams.
• Developed KPI reporting and Excel-based CRM data analysis to improve visibility into sales act

Business-Analyst Salesforce CRM

Masterdata

Mar 2018 - Feb 2019 (11 months)

Business Analyst – Salesforce CRM
• Supported Salesforce implementation and configuration activities for enterprise clients across multiple industries.
• Gathered, analyzed, and documented business and technical requirements, helping translate stakeholder needs into practical CRM solutions.
• Configured Salesforce environments to support client onboarding, system rollout, and day-to-day CRM readin

Education

Degrees, certifications, and relevant coursework

Salesforce

Salesforce Certified Administrator (SCA)

Issued Jun 2025

The University of Sheffield

Master of Science (MSc), Wireless Communication Systems

2013 - 2014

Strong analytical, problem-solving, and systems-thinking foundation developed through an engineering background. This technical training supports my approach to CRM administration, data analysis, process improvement, and reliable business systems.