Michael Fung

Introduced user-centric design practices across logistics SaaS, transforming product processes and designing core warehousing and facility management interfaces across desktop, tablet and mobile. Led workshops with SMEs, developed component libraries and research templates to uplift the design team and improve design ops.

Delivered web design work to support TekFoundation's initiatives, contributing visual and interaction solutions for online presence and outreach.

Conducted contextual inquiries and workshops to capture customer behaviours and redesign tasking and workflow management features, shaping product strategy and roadmap planning while mentoring junior designers. Advocated continuous improvement in design ways of working.

Established design processes within a product squad and digitised a credential renewal process through moderated interviews and synthesis, improving identity verification and end-to-end testing coordination. Led workshops and service blueprinting with front-line staff to surface customer pain points.

Coordinated the Arc Street Team, managing volunteers and activities to support campus engagement and events during tenure.

Served as Director at Cause Corps Sydney HQ, overseeing local operations and initiatives to support the organisation's mission between 2016 and 2018.

Completed a Bachelor of Information Systems at the University of New South Wales, focusing on information systems practices and technologies.