Cyjuen Ross Lorilla

At Concentrix, I assisted dental providers with benefit verification, claims inquiries, overpayments, provider relations concerns, and pending case follow-ups while following HIPAA regulations.

I used Salesforce, interpreted CDT codes, processed claims, and validated EOB/EOP documents. I also worked as a Customer Service Representative at Teleperformance, providing information and resolving customer concerns.

Earlier, I worked as an Assistant Technician/Shop Attendant at RedRage Cybergrounds and as a Virtual Assistant at IVOS. My computer technician experience strengthened my technical troubleshooting abilities and adaptability to new systems and technologies.