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Michael Dieuveuille

@michaeldieuveuille

Message

I support cloud and IT infrastructure through AWS, Linux, networking, Active Directory, and hands-on troubleshooting.

United States

Message

What I'm looking for

I'm seeking Cloud Support, Cloud Operations, or Junior Systems Administration opportunities where I can support users and infrastructure while growing my AWS, cloud infrastructure, and cloud security skills.

At LOG(N) Pacific, I provisioned and troubleshot Azure virtual machines, VNets, and Network Security Groups while supporting osTicket configuration and Active Directory administration. I also troubleshot DNS issues and managed user creation, role assignments, and security groups.

I'm building toward cloud operations and cloud security through AWS re/Start training and hands-on work with EC2, S3, IAM, VPC, Lambda, RDS, Linux, Bash, AWS CLI, CloudWatch, and CloudTrail. I bring customer-support experience, clear issue documentation, and a focus on resolving infrastructure and user problems.

Experience

Work history, roles, and key accomplishments

IT Support Technician

LOG(N) Pacific

Dec 2025 - Mar 2026 (3 months)

• Provisioned and troubleshooted Azure Virtual Machines (VMs), VNets, and Network Security Groups (firewalls).
• Provided support for the setup, configuration, and troubleshooting of the osTicket ticketing system/platform.
• Administered Active Directory Basics, including user creation, role assignment, and security group management.
• Demonstrated understanding of DNS fundamentals, effectively tr

Customer Support Specialist

The Home Depot

Feb 2024 - Jun 2025 (1 year 4 months)

- Documented customer issues and escalations clearly and consistently, mirroring ticketing-system practices used in IT support environments.

- Collaborated with cross-functional teams to streamline workflows and improve task resolution efficiency by 20%.

Education

Degrees, certifications, and relevant coursework

Per Scholas

AWS re/Start Certification

2026 - 2026

Completing AWS re/Start cloud training focused on foundational cloud computing, IT support, Linux, networking, security, and AWS infrastructure.

• Hands-on experience with AWS EC2, S3, IAM, VPC, Lambda, and RDS
• Configured VPCs, subnets, security groups, and network access controls
• Practiced Linux administration, Bash/shell scripting, and AWS CLI
• Troubleshot cloud infrastructure, networking,

CourseCareers

2025 - 2025

• Azure Compute & Networking
• Ticketing Systems & IT Service Management
• Virtual Private Networks (VPNs)
• Active Directory Administration
• DNS Configuration & Troubleshooting
• Network File Shares & Permissions