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Bruce Maxwell

@brucemaxwell

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Cloud Support Engineer and cybersecurity specialist delivering secure AWS operations and fast customer outcomes.

United States

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What I'm looking for

I’m looking for a role where I can support secure AWS operations, respond quickly to high-priority incidents, and improve endpoint and cloud security with practical IAM, logging, and vulnerability-focused troubleshooting.

I’m a Cloud Support Engineer and cybersecurity specialist and I focus on secure, reliable AWS environments while driving customer success. I prioritized and assigned support tickets based on urgency and technical specialty, reaching a 90% first-response rate within 60 minutes.

In my current role, I resolved over 2,000 customer support tickets monthly for clients in the AWS environment and guided clients through proper procedures to accomplish tasks. I also configure AWS services for 10+ clients, deploying EC2 instances and setting up S3 storage to support optimal performance.

I monitor AWS accounts for performance anomalies and security vulnerabilities, recommending actions like implementing IAM policies and enabling CloudTrail logging. I bring hands-on endpoint security and desktop support experience as well, and I’m continuing to advance my expertise through cybersecurity-focused training and certifications.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

2nd Watch/Ollion

May 2022 - Present (4 years 1 month)

Triage and resolve AWS customer support tickets, achieving a 90% first-response rate within 60 minutes. Configured EC2 and S3 for 10+ clients and monitored accounts for performance and security anomalies, advising remediation (IAM policies, CloudTrail logging) to strengthen security posture.

AWS Support EC2 S3 CloudTrail Security Monitoring Endpoint Security Troubleshooting

Desktop Support Technician

Sephora

Aug 2021 - May 2022 (9 months)

Configured and deployed replacement Windows laptops and essential applications to 10 users within two days. Tracked and organized hardware inventory for 50+ devices using asset management software and supported end users with desktop troubleshooting.

Windows OS Inventory Asset Management end user support