Michael De Leon

Currently serving as Operations Lead, overseeing business operations and administration. Responsible for leadership in local and international schools, managing client and employee relations, and developing product and learning services.

Led operations in the fitness and sports sector, focusing on curriculum development, coaching, and quality assurance. Managed all administrative tasks including online platforms, payroll, and financial reporting.

Managed a team in customer service, focusing on enhancing customer experience and resolving issues efficiently. Developed skills in team leadership and customer care.

Worked as an analyst and resolution specialist, providing customer care for Dell Computers. Focused on resolving customer issues and improving service delivery.

Provided exceptional customer service and support for American Express clients, resolving inquiries and issues efficiently while maintaining high satisfaction levels.

Handled customer inquiries and support for Dell products, ensuring customer satisfaction through effective communication and problem resolution.

Pursuing a Graduate Certificate in Management, focusing on advanced management skills and business strategies.

Attended Bachelor of Science in Civil Engineering, gaining foundational knowledge in engineering principles and practices.

Grade: With Distinction

Completed a Diploma in Graphic Design and Technology with Distinction, focusing on design principles and technology applications.